Open to opportunities

Abdullahi Musa

@abdullahimusa3

Message

Results-driven Mass Communication professional with customer service and supervisory experience.

Nigeria

Message

What I'm looking for

I seek a customer-facing or administrative role where I can lead teams, improve customer satisfaction, manage online presence, and grow into greater operational responsibility.

I am a Mass Communication graduate with hands-on experience in customer service, supervision, and administrative support. I have a proven record of improving customer satisfaction and driving sales through effective upselling and team leadership.

At Crush Cafe I managed online orders, supervised staff, and maintained a 95+ customer satisfaction rating while improving satisfaction by 25% and earning promotion to supervisor within a year. Previously, I supported the Vice Chancellor's (TETFund) office at Cross River State University of Technology, handling records, data entry, and office communications.

I am proficient with Microsoft Office, Google Workspace, and social media platforms, and I bring strong communication, problem-solving, and time-management skills. I pursue practical, results-oriented roles where I can apply my administrative and customer-facing strengths to drive operational improvements.

Experience

Work history, roles, and key accomplishments

Wait Staff Supervisor

Crush Cafe

Jan 2022 - Jan 2025 (3 years)

Promoted to supervisor and led front-of-house operations, improving customer satisfaction by 25% and maintaining a 95+ satisfaction rating through staff coaching and upselling strategies.

Customer Service Team Supervision Upselling order fulfillment Social Media Management Microsoft Office Google Workspace Conflict Resolution

Administrative Assistant

Cross River State University of Technology

Jan 2021 - Jan 2022 (1 year)

Provided administrative support to the Vice Chancellor's TETFund office, managing records and correspondence and improving data management and communication processes.