Open to opportunities

Abdullah Ansaf

@abdullahansaf

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IT Technician skilled in diagnostics, system administration, and end-user support.

Sri Lanka

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What I'm looking for

I seek an IT technician role where I can diagnose systems, support users, improve security, and grow within a dynamic company.

I am an IT Technician with NVQ Level 4 training in Information & Communication Technology and hands-on experience supporting hardware, software, networks and end users. I have served as first point of contact for IT support, diagnosing and resolving issues, maintaining documentation and testing new installations.

My background includes roles as IT Technician, Document Controller and Administration Assistant across education, healthcare and private sectors, where I managed data entry, backups, network security tasks, and hardware repair. I am experienced with multiple Windows versions, Android and iOS, MS Office suites and common antivirus/firewall tools.

I work well under minimal supervision, prioritize deadlines, and enjoy improving system reliability and user productivity. I am seeking an IT technician position in a dynamic organization that offers room for progression.

Experience

Work history, roles, and key accomplishments

Administration Assistant

Medishine Hospital

Jan 2024 - Dec 2024 (11 months)

Handled administrative tasks including data entry, invoice processing for suppliers and patients, supported end-user issues and ensured records accuracy to support hospital operations.

Medical Administration Data Entry Invoice Processing User Support MS Office Documentation

Front Office Assistant

Taibah Marketing

Jan 2023 - Dec 2023 (11 months)

Provided front-line customer support and administrative assistance, handled communications and supported marketing activities across internet and email channels to maintain service quality.

Customer Service Email Communication MS Office Administrative Support Data Entry Scheduling

IT Technician

Zonal Education Office - Akkaraipattu

Feb 2022 - Jul 2022 (5 months)

Served as first-line IT support maintaining computer and network systems, diagnosing hardware/software issues and ensuring security via antivirus/firewall installation and updates; supported users and tested new hardware/software to improve uptime.

Windows OS Technical Documentation User Support

Document Controller

Rich Lanka

Jan 2021 - Dec 2021 (11 months)

Managed input and maintenance of company databases, processed large volumes of orders and invoices, performed data review and clean-up and flagged discrepancies to senior management to ensure data accuracy.

Data Entry Database Management Invoice Processing Data Quality Records Management MS Office Data Cleaning

Education

Degrees, certifications, and relevant coursework

Department of Examinations, Sri Lanka

G.C.E. Advanced Level, General Secondary Education

2022 - 2022

Completed G.C.E. Advanced Level examinations administered by the Department of Examinations, Sri Lanka.

Technical College - Akkaraipattu

NVQ Level 4 - ICT Technician, Information and Communication Technology

2021 - 2022

Activities and societies: Course included ICT technician theory and practical assessments; on-the-job training at Zonal Education Office Akkaraipattu from 2022-02-01 to 2022-07-31.

Completed a six-month full-time Information Communication Technology Technician (NVQ Level 4) course and sat for the final examination in January 2022.