nisaja dilwan kadigamuwa
@nisajadilwankadigamu
I support users, maintain Windows systems, and troubleshoot basic network issues.
Sri LankaWhat I'm looking for
I've supported 50+ users at Domestic Express (Pvt) Ltd, resolving daily hardware and software issues across desktops, laptops, and printers.
I installed and configured more than 100 Windows systems, performed maintenance and upgrades, and assisted with LAN connectivity and IP configuration.
During my internship at Telshan Network (Pvt) Ltd, I helped with IT troubleshooting, hardware support, system setup, maintenance, and occasional video editing tasks in a fast-paced team.
I'm building my networking foundation through CCNA studies and hands-on Cisco Packet Tracer work, configuring VLANs, inter-VLAN routing, IP addressing, switch ports, and network connectivity troubleshooting.
Experience
Work history, roles, and key accomplishments
IT Support Intern
Domestic Express (Pvt) Ltd
Jan 2025 - Apr 2026 (1 year 3 months)
Provided technical support for desktops, laptops, and printers. Installed and configured Windows operating systems, troubleshot software and hardware issues, and assisted with LAN connectivity and IP configuration.
Technical Intern/IT Assistant
Telshan Network (Pvt) Ltd
Assisted in basic IT troubleshooting and hardware support, supported system setup and maintenance, and helped with video editing tasks when required. Worked with team members in a fast-paced environment.
Education
Degrees, certifications, and relevant coursework
ESOFT Metro Campus
HND in Network Engineering, Network Engineering
2025 -
Ongoing HND in Network Engineering, expected to complete in 2027.
Cisco Networking Academy
CCNA (Cisco Certified Network Associate), Network Engineering
Pursuing CCNA certification, covering network fundamentals, IP connectivity, and security.
ESOFT Metro Campus
Diploma in IT Hardware Engineering, IT Hardware Engineering
2022 - 2023
Completed a Diploma in IT Hardware Engineering, covering hardware maintenance and troubleshooting.
Isipathana College
GCE Ordinary Level / Advanced Level, General Education
Completed GCE Ordinary Level and Advanced Level studies.
Tech stack
Software and tools used professionally
Availability
Location
Sri LankaAuthorized to work in
Salary expectations
Skills
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