Abdi Abdi
@abdi
Dedicated customer-centric professional with expertise in dealership environments.
CanadaWhat I'm looking for
I am a dedicated and customer-centric professional with a refined approach to delivering exceptional customer experiences. With over 3 years of experience in advisory roles and a background in insurance, I bring comprehensive knowledge to client relations, document analysis, and problem-solving. My skill set includes precise data entry, quality control, social media management, and technical computer proficiency.
Currently, I serve as the CEO of LiftLink, a tech-driven startup focused on transforming the logistics and transportation sector. Leading a dedicated team, we leverage cutting-edge solutions such as IoT and AI to enhance efficiency, reduce costs, and advocate sustainability. Our strategic focus aims to optimize logistics operations while minimizing environmental impact.
Experience
Technologically Savvy Service Advisor
Genesis South Edmonton
Jul 2021 - Present (2 years 10 months)
Identified and recommended tailored services, enhanced customer satisfaction, and contributed to increased sales outcomes. Validated customer satisfaction through a commitment to service excellence, fostering trust and loyalty that significantly contributed to business growth and expansion. Proactively addressed customer issues, efficiently and promptly escalating them when necessary, ensuring str
Delivery Courier
Skip the Dishes & Instacart
May 2020 - Present (4 years)
Navigated delivery routes prioritizing safety and accident prevention measures. Ensured strict adherence to company policies, maintaining operational compliance. Greeted recipients professionally, securing signatures for accurate documentation. Developed efficient route strategies, minimizing delays and optimizing delivery timelines.
Social Media Marketing Intern
Best Chops
Feb 2021 - May 2021 (3 months)
Drove a robust expansion of LiftLink's social media presence through compelling content creation, aligning with the company's branding and objectives. Applied data and customer insights to optimize social media strategies, ensuring alignment with LiftLink's overall goals and enhancing audience engagement. Proposed and implemented enhancements on social platforms to elevate the customer experience,
Ironworker Apprentice
Gladiator
May 2021 - Jul 2021 (2 months)
Led collaboration with ironworkers, riggers, and machinery movers in a dynamic environment, ensuring seamless operations. Prioritized safety protocols & efficiency, ensuring clear cross-functional operations during the apprenticeship. Studied and interpreted blueprints, drawings specifications for meticulous planning of the layout of work. Managed the reception & transportation of structural steel
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