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Abdi Abdi

@abdi

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Dedicated customer-centric professional with expertise in dealership environments.

Canada

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What I'm looking for

I am looking for a job that offers a customer-centric environment, opportunities for growth, and a focus on innovation and sustainability.

I am a dedicated and customer-centric professional with a refined approach to delivering exceptional customer experiences. With over 3 years of experience in advisory roles and a background in insurance, I bring comprehensive knowledge to client relations, document analysis, and problem-solving. My skill set includes precise data entry, quality control, social media management, and technical computer proficiency.

Currently, I serve as the CEO of LiftLink, a tech-driven startup focused on transforming the logistics and transportation sector. Leading a dedicated team, we leverage cutting-edge solutions such as IoT and AI to enhance efficiency, reduce costs, and advocate sustainability. Our strategic focus aims to optimize logistics operations while minimizing environmental impact.

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Experience

Work history, roles, and key accomplishments

Current

Technologically Savvy Service Advisor

Current

Genesis South Edmonton

Jul 2021 - Present (4 years 4 months)

Identified and recommended tailored services, enhanced customer satisfaction, and contributed to increased sales outcomes. Validated customer satisfaction through a commitment to service excellence, fostering trust and loyalty that significantly contributed to business growth and expansion. Proactively addressed customer issues, efficiently and promptly escalating them when necessary, ensuring str

Customer Service Sales Initiatives Social Media Management

Current

Delivery Courier

Current

Skip the Dishes & Instacart

May 2020 - Present (5 years 6 months)

Navigated delivery routes prioritizing safety and accident prevention measures. Ensured strict adherence to company policies, maintaining operational compliance. Greeted recipients professionally, securing signatures for accurate documentation. Developed efficient route strategies, minimizing delays and optimizing delivery timelines.

Routing Customer Service Delivery Management

Ironworker Apprentice

Gladiator

May 2021 - Jul 2021 (2 months)

Led collaboration with ironworkers, riggers, and machinery movers in a dynamic environment, ensuring seamless operations. Prioritized safety protocols & efficiency, ensuring clear cross-functional operations during the apprenticeship. Studied and interpreted blueprints, drawings specifications for meticulous planning of the layout of work. Managed the reception & transportation of structural steel

Cross Functional Collaboration

Social Media Marketing Intern

Best Chops

Feb 2021 - May 2021 (3 months)

Drove a robust expansion of LiftLink's social media presence through compelling content creation, aligning with the company's branding and objectives. Applied data and customer insights to optimize social media strategies, ensuring alignment with LiftLink's overall goals and enhancing audience engagement. Proposed and implemented enhancements on social platforms to elevate the customer experience,

Social Media Marketing Content Creation Data Driven Decision Making