Abderrahman Oueto
@abderrahmanoueto
Customer Support Agent at Lycamobile resolving mobile service issues across phone, email, and live chat.
MoroccoWhat I'm looking for
At Lycamobile, I support customers by phone, email, and live chat, resolving issues with SIM activation, billing, top-ups, and mobile services. I troubleshoot network, data, and account problems, and document and escalate complex cases.
After training in Python, I’m looking to apply automation skills in a Technical Support role. I’m interested in contributing to a team that values customer satisfaction and technical growth.
Experience
Work history, roles, and key accomplishments
Customer Support Agent
Lycamobile
Aug 2023 - Jan 2026 (2 years 5 months)
Provided support across phone, email, and live chat, resolving issues related to SIM activation, billing, top-ups, and mobile services. Troubleshot technical issues and escalated complex cases with accurate documentation.
Education
Degrees, certifications, and relevant coursework
Ibn Zohr University
Bachelor's Degree, English Studies
Bachelor's Degree in English Studies from Ibn Zohr University, Agadir, Morocco, completed in 2023.
Mohamed El Yazidi High School
Baccalaureate, General
Baccalaureate from Mohamed El Yazidi High School, Tighirt, Morocco, completed in 2020.
Tech stack
Software and tools used professionally
Availability
Location
MoroccoAuthorized to work in
Salary expectations
Social media
Job categories
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