Mohamed Mero

I’m a Customer Retention & Inbound Sales Specialist with 4+ years of experience supporting US customers across Starlink, SiriusXM, DISH Network, and Booking.com. I focus on delivering excellent customer satisfaction while turning inbound demand into high-converting sales outcomes.

In consultative selling roles, I educate customers on services, handle objections, close inbound sales, and keep accurate CRM records. I consistently work toward sales KPIs and use structured communication to guide customers to the right solutions.

On the retention side, I resolve concerns quickly, reduce churn by tailoring promotions, and manage billing issues without sacrificing CSAT or QA performance. My approach is built around understanding what’s driving dissatisfaction and addressing it in a way that strengthens long-term customer loyalty.

Across customer service and sales operations, I also identify upselling and cross-selling opportunities during support interactions, promote premium services, and support strong first-contact resolution. I’m comfortable working with KPI frameworks such as CSAT, QA, AHT, and FCR to maintain quality and performance.