Looking for a job

Abdelaziz Borhan

@abdelazizborhan

Online Customer Advisor at Foundever handling customer inquiries and complaints; previously organized daily branch operations at PATROL.

Egypt

Message

What I'm looking for

My goal is to complete vocational training in Germany and develop professionally over the long term.

At Foundever, I handle customer care by phone, in writing, and through digital channels. I respond to inquiries and complaints and process service cases according to company guidelines.

At PATROL, I organized daily branch operations and coordinated the sales team. I also assisted customers and handled complaints.

I have a bachelor's degree in Sociology from Benha University and very good knowledge of MS Office. My goal is to complete vocational training in Germany and develop professionally over the long term.

Experience

Work history, roles, and key accomplishments

Current

Online Customer Advisor

Current

Foundever

Jan 2025 - Present (1 year 9 months)

Provided telephone, written, and digital customer support, handling inquiries and complaints. Ensured high customer satisfaction and collaborated with colleagues to improve service quality.

Customer Service Complaint Resolution Communication Skills Teamwork

Branch Manager

Patrol

Sep 2021 - Dec 2024 (3 years 3 months)

Organized and led daily branch operations, managed and coordinated the sales team, and handled customer service and complaints. Ensured professional customer service.

Team Leadership Operations Management Customer Service Sales Coordination

Education

Degrees, certifications, and relevant coursework

Benha University

Bachelor's degree, Sociology

2015 - 2021

Bachelor's degree in Sociology from the Faculty of Arts at Benha University, covering social research, statistics, and social analysis.

El Shammout Secondary School

Egyptian General Secondary Education Certificate, General Education

2012 - 2015

Egyptian General Secondary Education Certificate (Science track) from El Shammout Secondary School, covering mathematics, natural sciences, and languages.