Looking for a job

Abby Weech

@abbyweech

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Detail-oriented professional transitioning into IT support.

United States

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What I'm looking for

I am looking for a role that values customer service and offers growth opportunities in IT support.

With over 10 years of experience in client service, I am a detail-oriented and customer-focused professional transitioning into IT support. My journey has equipped me with a strong foundation in hardware, software, troubleshooting, and ticketing systems, complemented by my CompTIA A+ certification. I am known for my clear communication skills, technical curiosity, and ability to maintain a calm demeanor under pressure.

Throughout my career, I have excelled in fast-paced environments, conducting in-depth client assessments and educating clients on treatment plans as a Licensed Massage Therapist. My experience managing a small business has honed my skills in scheduling, software use, and customer interaction. I have also handled technical troubleshooting for various office devices, showcasing my ability to resolve issues quickly and effectively.

As I transition into IT support, I am eager to leverage my problem-solving skills and empathetic listening to provide exceptional service. I am committed to continuous learning and growth in the IT field, and I look forward to contributing my expertise to a dynamic team.

Experience

Work history, roles, and key accomplishments

Licensed Massage Therapist

Monacella Massage

Jan 2018 - Present (7 years 7 months)

Conducted in-depth client assessments to identify underlying pain and dysfunction. Educated clients on treatment plans, demonstrating communication, problem-solving, and empathy.

Pain Management Communication Problem Solving Empathy

Owner/LMT

Sophrosyne Center Yoga & Massage

Jan 2018 - Present (7 years 7 months)

Operated a small business, including scheduling, software use, and customer interaction. Managed email, inventory, and point-of-sale systems.

Small Business Scheduling Software Management Inventory Management Point of Sale Technical Troubleshooting

Server/Bartender

Smokey Bones Bar & Fire Grill

Jan 2013 - Present (12 years 7 months)

Provided high-volume customer service and managed multiple systems, including POS and inventory software. Resolved customer issues quickly and tactfully.

Customer Service Customer Relations Communication Conflict Resolution

Education

Degrees, certifications, and relevant coursework

CompTIA

Certification, IT Support

Completed the CompTIA A+ certification, gaining foundational knowledge in hardware, software, troubleshooting, and ticketing systems. Developed skills in IT support fundamentals, including hardware/software installation, OS basics, and network connectivity.

Great Lakes Institute of Technology

Licensed Massage Therapist, Massage Therapy

Completed the Licensed Massage Therapist program, gaining expertise in client assessments and treatment planning. Developed strong communication and problem-solving skills through client education and record-keeping.