Abi Rojas

I’m an administrative professional with more than three years of experience in virtual assistance, operational support, and administrative management. I’m highly detailed, organized, and adaptable, and I work effectively in remote and collaborative environments.

In my customer service experience with Capital One (Fraud), I handled case work for fraud detection and identity verification, including payments, card replacements, and follow-up on disputes and unknown charges. I also supported investigation workflows through payment processing, case creation, and structured follow-ups.

As an Administrative and operational virtual assistant with EDGE Virtual Assistants, I focus on case handling, project coordination, and follow-ups to ensure efficient execution of tasks and processes. I bring strong digital tool fluency across Microsoft and Google workspaces, along with CRM experience (Salesforce, Pacman, Rocketplan) and administrative systems to keep work moving smoothly from start to finish.