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Abba Mullings

@abbamullings

Automotive sales representative at TONY DOMIANO DEALERSHIPS, ranked among the Top 5 across six locations.

At TONY DOMIANO DEALERSHIPS, I maintained a 1,000 ICS customer satisfaction score and ranked among the Top 5 of 40 representatives across a six-location dealership group.

I scheduled approximately 60 appointments monthly through customer outreach. I also used VinSolutions CRM to manage records and follow-ups.

At GETTEL NISSAN, I maintained a 1,000 ICS customer satisfaction score and completed approximately 150 outbound calls daily. I scheduled 4–5 appointments per day and created personalized video presentations to educate customers.

At VROOM, I supported approximately 120 customer leads monthly remotely and used Salesforce CRM to track activity. I provided purchasing updates and managed post-deposit customer relationships and inquiries.

Experience

Work history, roles, and key accomplishments

Automotive Sales Representative

Tony Domiano Dealerships

Aug 2024 - Sep 2026 (2 years 1 month)

Maintained a 1,000 ICS customer satisfaction score and managed customer records and follow-ups using VinSolutions CRM. Ranked among the Top 5 of 40 representatives across a six-location dealership group.

Customer Service Customer Satisfaction CRM Management Vin Solutions Appointment Scheduling Customer Follow up Customer Education Record keeping Teamwork Microsoft Office

Sales Representative

Gettel Nissan

Mar 2022 - Jan 2024 (1 year 10 months)

Maintained a 1,000 ICS customer satisfaction score and managed customer inquiries, product education, and relationship follow-ups. Completed approximately 150 outbound calls daily and scheduled 4-5 appointments per day.

Customer Service Customer Satisfaction Phone Communication Appointment Scheduling Customer Follow up Customer Education Issue Resolution Record keeping

Inside Sales Specialist

Vroom

Oct 2020 - Feb 2022 (1 year 4 months)

Supported approximately 120 customer leads monthly remotely and maintained customer records and tracked activity using Salesforce CRM. Managed post-deposit customer relationships and inquiries.

Remote Customer Support CRM Management Salesforce Customer Follow up Record keeping Customer Education Issue Resolution