At LAFONTAINE AUTOMOTIVE GROUP, I oversee 35+ account interactions across onboarding, service, support, and post-purchase engagement. I use CRM systems to track activity and follow up, and I serve as a primary contact for questions and escalated issues.
As Dealer Performance & Customer Experience Manager, I led engagement initiatives focused on retention, service consistency, and satisfaction. I analyzed performance metrics and client feedback, then developed workflows and best practices to improve client outcomes and operational efficiency.
Earlier, as a Sales Professional at LAFONTAINE AUTOMOTIVE GROUP, I oversaw 100+ active client accounts and built long-term partnerships through consultative conversations and structured follow-up. I also maintained CRM records and coordinated with internal teams to support handoffs and timely issue resolution.
