AB Baltuskonis
@abbaltuskonis
Dedicated professional with diverse experience in customer service and healthcare.
What I'm looking for
I am a dedicated professional with a strong background in customer service and healthcare. My experience as a Certified Medical Assistant at Neurosurgical Associates of San Antonio allowed me to develop my skills in patient care, where I ensured a positive atmosphere while managing patient intake and processing medical documentation. My commitment to providing exceptional service was further demonstrated during my time at Walmart Neighborhood Market, where I collaborated with my team to enhance the shopping experience for customers.
In addition to my healthcare experience, I have a solid foundation in customer service from my roles at Lowe's Home Improvement and Starbucks Coffee Company. At Lowe's, I utilized system software to manage customer internet orders and resolved disputes effectively, while at Starbucks, I was recognized for my ability to foster customer loyalty through engaging conversations. My internship experiences in grant writing and legal assistance have also equipped me with strong communication and analytical skills, which I apply in all my professional endeavors.
Experience
Work history, roles, and key accomplishments
Salesfloor TA
Walmart Neighborhood Market
Dec 2022 - Sep 2023 (9 months)
Lifted, sorted, and distributed freight in-store. Assisted customers in finding products and collaborated with the team to fulfill project goals, including emptying backstock and assembling merchandising modules.
Certified Medical Assistant
Neurosurgical Associates of San Antonio, P.A.
Jun 2021 - Sep 2022 (1 year 3 months)
Roomed patients, obtained vitals, uploaded imaging/documentation, and provided a positive atmosphere. Processed patient intake paperwork using EHR Aprima software and removed post-op staples.
Customer Service Associate
Lowe's Home Improvement
Mar 2019 - May 2021 (2 years 2 months)
Utilized system software to retrieve and stage items from customer internet orders. Audited bays weekly to organize internet orders and communicated with customers and management to modify orders or resolve disputes.
Grant Writing Intern
LiftFund, Inc.
Jan 2018 - Aug 2018 (7 months)
Drafted, edited, and submitted RFPs and grant applications to obtain funds. Entered, charted, and analyzed data to measure the effectiveness of technical assistance.
Legal Assistant Intern
Innocenti Jones, PLLC
May 2017 - Jul 2017 (2 months)
Edited and proofread legal documents pertaining to casework. Communicated with clients and involved parties to gather and track case information.
Mellon Initiative Research Fellow
Trinity University
May 2016 - Jul 2016 (2 months)
Assisted an English professor with her book "Teaching the Holocaust" by conducting research on Edward Lewis Wallant's novel, "The Pawnbroker." Completed a seventeen-page paper with an annotated bibliography and presented findings at a research conference.
Barista
Starbucks Coffee Company
Jun 2014 - Jun 2015 (1 year)
Initiated conversations with customers to build loyalty and performed daily/weekly cleaning duties. Awarded for conducting multiple transactions and upselling efficiency.
Education
Degrees, certifications, and relevant coursework
Trinity University
Bachelor of Arts, English Literature
Completed a comprehensive curriculum in English Literature, focusing on critical analysis, literary theory, and diverse literary traditions. Developed strong research, writing, and communication skills through extensive coursework and academic projects.
Availability
Location
Authorized to work in
Job categories
Interested in hiring AB?
You can contact AB and 90k+ other talented remote workers on Himalayas.
Message ABFind your dream job
Sign up now and join over 85,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
