Aashish Kulkarni

Managed IT/Cloud Governance for a UK-based client, ensured compliance through participation in delivery excellence audits. Chaired Client Service Review Board meetings and oversaw resource management, including onboarding Azure experts. Acted as the primary contact for client operations and project delivery.

Bringing over two decades of experience in IT Infrastructure Management, Service Delivery Operations, and Support Management, demonstrated strong leadership and team-building skills, prioritizing customer satisfaction and enhancing daily business operations through innovation.

Oversaw security protocols and audits across diverse technologies, encompassing report generation, patch deployment, audit record upkeep, awareness session facilitation, liaison with external clients, health check execution, and resolution of audit non-conformities.

Delivered robust File & Print Server support to the US Team, spearheading initiatives with the ticketing tool (Service Center). Oversaw the management of administration access levels to Active Directory, print queues, and shared folders. Additionally, provided strong mentorship, guidance, and training to team members, while actively supporting problem-solving endeavors.

Played a pivotal role in the implementation of end-to-end automation upgrades, directed swift resolution of significant incidents, supervised project completion, provided support for both Physical and Virtual IT environments, collaborated with clients to ascertain requirements, managed vendor relationships, and contributed to the ongoing enhancement of the Service Improvement Program (SIP).

Supervised project tracking and resource mentoring to ensure on-time project completion. Managed a team specializing in P2V migrations, vulnerability fixes, and process automation. Oversaw change processes, server activations, and BAU remediation tasks. Conducted security assessments and ensured server readiness for production deployment.

Led transition management, ensuring smooth knowledge transfer to the India support team. Coordinated documentation and access tracking, and traveled to France for post-transition knowledge sharing. Oversaw onboarding processes, managed Active Directory tasks, and provided TSM backup L2 support. Additionally, handled mailbox management and received recognition for outstanding performance with a Project Star.

Delivered technical support for Cap Gemini's internal project, utilizing Nagios for monitoring. Conducted remote monitoring of servers and services, provided assistance, escalated unresolved issues, and generated management reports for review.