Shruti User
@opswithshruti
Sales Executive focused on customer experience, product knowledge, and exceeding retail targets.
IndiaWhat I'm looking for
I’m a customer-centric professional with 3+ years of experience in retail sales, technical support, and customer service, with a strong record of exceeding expectations in fast-paced environments. At Bath & Body Works, I delivered exceptional in-store service, used deep product knowledge to recommend fragrances and skincare, and consistently achieved and surpassed individual and store sales targets through upselling and cross-selling.
I also handle the operational side of customer success: I manage POS billing, support inventory operations, and maintain high visual merchandising standards. Alongside retail, I provided end-to-end technical support for devices, software, and connected services, troubleshooting issues and managing warranty, repair, and policy-related queries while keeping customer disruption minimal and satisfaction high.
Experience
Work history, roles, and key accomplishments
Retail Sales Associate
Bath & Body Works
Oct 2024 - Dec 2025 (1 year 2 months)
Delivered exceptional in-store customer service while adhering to brand standards and exceeding customer expectations. Achieved and surpassed individual and store sales targets through upselling and cross-selling, managed POS billing, inventory support, and handled customer inquiries and complaints.
Technical Solutions Executive
OnePlus India
Provided end-to-end customer support for mobile devices, software, and connected services by diagnosing and resolving technical issues with minimal disruption. Handled warranty, repair, and policy-related queries while maintaining customer satisfaction.
Customer Service Executive
Kotak Mahindra Bank
Managed customer queries related to accounts, transactions, and service requests while ensuring compliance with banking regulations and data privacy norms. Assisted customers with product information and resolved service-related concerns efficiently with accurate documentation.
Customer Service Executive
Rbl Bank
Handled inbound customer calls and resolved queries with a focus on service quality. Educated customers about bank products and maintained accurate documentation while ensuring adherence to bank policies.
Education
Degrees, certifications, and relevant coursework
Manipal University Jaipur
Bachelor of Business Administration, Retail
Pursuing a BBA with specialization in Retail at Manipal University Jaipur, expected to complete in 2025.
Tirhut Academy
Class 12, Higher Secondary
Completed Class 12 education at Tirhut Academy.
Tirhut Academy
Class 10, Secondary
Completed Class 10 education at Tirhut Academy.
Availability
Location
IndiaAuthorized to work in
Job categories
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