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Aarzoo Bakshi

@aarzoobakshi

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Dedicated Customer Success Manager with 9 years of experience.

Canada

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What I'm looking for

I am looking for a role that fosters growth, values collaboration, and emphasizes client success.

I am a dedicated and accomplished professional with 9 years of experience in Customer Success Management, Human Resources, and Business Operations. My career has been marked by a commitment to enhancing client satisfaction and improving employee relations, driving organizational success through strategic leadership and process improvements.

Currently, I serve as a Customer Success Manager at We Do Laundry Services Inc., where I manage key client relationships and lead customer satisfaction initiatives. My previous role as Managing Director at Arora Technologies Pvt Ltd allowed me to direct business operations and achieve consistent revenue growth. I have a strong foundation in HR, having overseen recruitment and employee engagement initiatives in my earlier positions.

Experience

Work history, roles, and key accomplishments

Current

Customer Success Manager

Current

We Do Laundry Services Inc.

Jun 2022 - Present (3 years 2 months)

Managed key client relationships, onboarding, and renewals. Led customer satisfaction initiatives through proactive engagement and feedback.

Customer Relationship Management Onboarding Renewals Customer Satisfaction Social Media Management

Managing Director

Arora Technologies Pvt Ltd

Dec 2018 - Present (6 years 8 months)

Directed business operations, finance, HR, and strategic planning. Achieved consistent revenue growth, market expansion, and operational efficiency.

Business Operations Financial Management HR Management Strategic Planning Market Expansion

HR Manager & IT Recruiter

Arora Comfortechs Pvt Ltd

Jun 2015 - Present (10 years 2 months)

Oversaw recruitment, onboarding, performance management, and compliance. Led initiatives in employee engagement, training, and retention.

Recruitment Onboarding Performance Management Employee Engagement HR Compliance

HR Executive

Arora Comfortechs Pvt Ltd

Jun 2013 - Present (12 years 2 months)

Supported recruitment, onboarding, HR administration, and compliance activities. Assisted with various HR functions to ensure smooth operations.

Recruitment Onboarding HR Administration Operations Compliance

Education

Degrees, certifications, and relevant coursework

Yamuna Institute of Engineering & Technology

MBA, Finance & HR

2013 - 2015

Completed a Master of Business Administration with a dual specialization in Finance and Human Resources. Gained comprehensive knowledge in financial management, strategic HR, and business operations.

DAV College of Girls

BCA, Computer Applications

2010 - 2013

Obtained a Bachelor of Computer Applications, focusing on fundamental computer science concepts and applications. Developed skills in programming, database management, and software development.