James Humphries

Communicates with business partners via phone, email, and chat to support lending products and services. Troubleshoots and resolves partner issues related to account origination, ensuring compliance with SOPs and SLAs.

Troubleshot and resolved complex technical issues, serving as a technical escalation point. Led readiness programs, technical coaching, and mentoring, and provided insights to shape customer engagement strategies.

Educated clients on best practices for product usage and investigated cybersecurity threats. Set up user profiles in Active Directory, Keeper, and Okta, maintaining PCI compliance.

Performed IP configurations and maintenance for desktops, laptops, and printers. Managed system migrations and supported network/system issues in a high-demand environment.

Conducted network troubleshooting and system configurations. Managed computer imaging, naming, and replacement processes.

Installed, troubleshot, and maintained equipment for secure student testing. Served as a point of contact for resolving technical issues during testing.

Assisted in creating and administering SharePoint team sites. Troubleshot issues and updated management on usage.

Delivered technical support for VoIP and PBX systems. Managed Salesforce and Workbench platforms, trained new employees, and identified process improvement opportunities.

Pursued an Associate degree in Network and Communication with relevant coursework in accounting and economics.

Completed a Bachelor's degree in Psychology, covering topics such as cognitive psychology and research design.