Mia Derbas

I am a client-focused operations professional with over 30 years of experience in customer success, claims operations, client relationship management, documentation review, and regulatory compliance. I build trusted partnerships with clients, leadership, and cross-functional teams to ensure high-quality service delivery.

In recent roles I served as the primary point of contact for carriers, policyholders, and field partners, managing claim files end-to-end while resolving escalations with professionalism and empathy. I consistently maintained high-volume caseloads and met strict deadlines and quality expectations.

Earlier in my career I led mortgage banking operations and risk management, overseeing a monthly pipeline averaging $15 million, conducting credit and fraud risk assessments, and managing underwriting and quality-control processes. I have a strong track record of improving operational efficiency and maintaining regulatory accuracy.

I am seeking a fully remote role supporting customers and operations (non-sales driven) where I can apply my compliance expertise, high-volume operations experience, and commitment to delivering superior client experiences.