Open to opportunities

Aaron Amayi

@aaronamayi

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Experienced IT Support specialist with a passion for Cyber Security.

Kenya

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What I'm looking for

I am looking for a role that values innovation and offers opportunities for professional growth in a collaborative environment.

I am an experienced IT Support specialist with over 7 years in the field, dedicated to providing exceptional support and ensuring the seamless operation of technology infrastructure. My expertise spans troubleshooting, network administration, and the implementation of Microsoft-based solutions, all while maintaining a customer-first mindset.

Throughout my career, I have successfully managed end-user environments, providing high-level technical support and ensuring compliance with IT security standards. My role at the World Bank Group has honed my skills in Agile and Scrum environments, where I have effectively collaborated with teams to deliver innovative IT solutions that enhance user experience and operational efficiency.

Experience

Work history, roles, and key accomplishments

IT Support Associate

World Bank Group

Jun 2021 - Present (4 years)

Provided first and second-line ICT Help desk support, resolving critical ICT problems for World Bank Staff and Consultants. Managed end-to-end user IT environments, including assessing, deploying, and implementing upgrades to hardware, software, telephony, and video conferencing systems.

ServiceNow IT Support Microsoft Office 365 Azure DevOps ITIL Network Administration Troubleshooting VIP Support Asset Management

ICT Officer

Horrizon Global Limited

May 2018 - Present (7 years 1 month)

Delivered comprehensive IT support to over 20 end-users across various systems, achieving 95–99% system uptime through diagnostics and preventive maintenance. Led technical training sessions and IT onboarding for new employees, reducing ticket volume and enhancing user confidence.

IT Support System Administration Network Administration Azure DevOps Agile Project Management Data Analysis IT Security Vendor Management Process Improvement

IT Helpdesk and Support

Technical University of Kenya

Aug 2017 - Present (7 years 10 months)

Provided technical support to users via phone, email, and in-person for software, hardware, and network issues, achieving an 80% resolution rate. Conducted preventative maintenance and monitoring of IT infrastructure, ensuring a 99% system availability rate.

Technical Support Maintenance Software Deployment Troubleshooting User Training

Education

Degrees, certifications, and relevant coursework

Jomo Kenyatta University of Agriculture and Technology

MSc Information Technology, Information Technology

Currently pursuing a Master of Science in Information Technology. This program focuses on advanced topics in IT, preparing for leadership roles in technology.

Jomo Kenyatta University of Agriculture and Technology

Bachelor of Business Information Technology, Business Information Technology

Completed a Bachelor of Business Information Technology. This degree provided a strong foundation in both business principles and information technology applications.