AANewYork NY

I've provided enterprise technical support at Nagarro for NYC DOE users, resolving password resets, login issues, MFA, account updates, and application-access problems across FAMIS, CPS, ATS, SESIS, Payroll Portal, and NYCAPS.

I support users by phone and chat, troubleshoot remote access, printers, and security-camera issues, document requests, and escalate complex problems to the right teams.

Before IT support, I managed e-commerce sales, product listings, digital content, customer inquiries, and website operations. I also bring financial data organization experience using Microsoft Excel and VLOOKUP, fluent Spanish, and public speaking training.