Aset Lewis

Resolved 40+ weekly escalated incidents across three healthcare environments, restoring Microsoft 365, Windows, and application access. Imaged, configured, and deployed Windows 11 laptops, applications, printers, and peripherals, supporting timely employee onboarding.

Resolved 15–20 daily Tier II incidents supporting 100,000+ users across 1,800+ locations, restoring access and minimizing downtime. Administered Exchange Online, Teams, SharePoint, OneDrive, and Entra ID, supporting 500+ shared mailboxes and 80+ distribution groups.

Managed 75+ weekly technical support cases involving Microsoft 365, user access, and business applications, maintaining efficient service delivery and customer satisfaction. Administered Microsoft 365 accounts, licenses, and permissions, ensuring secure access and uninterrupted operations for employees and senior leadership.

Managed 2,500+ annual client inquiries involving orders, accounts, payments, and deliveries, maintaining exceptional service standards in a luxury retail environment. Coordinated with logistics, warehouse, and internal teams to address time-sensitive issues, ensuring accurate order fulfillment and seamless client experience.

Completed Cloud Fundamentals training at Per Scholas in 2026.

Completed the Digital Green Technology Professional Training Program with Con Edison in 2026.

Completed AWS Academy Cloud Foundations, covering cloud computing, cloud infrastructure, and generative AI.

Completed Network+ and Cybersecurity training at Per Scholas in 2024.

Bachelor of Arts in Communication from The City College of New York.