Open to opportunities

Aanchal Mehta

@aanchalmehta

Message

Client-focused support analyst skilled in operations and relationship management.

India

Message

What I'm looking for

I seek a client-facing role where I can manage client relationships, streamline operations, and deliver high customer satisfaction in a collaborative, process-driven team.

I am a dedicated client support professional with experience across fintech compliance (KYB/KYC), content moderation, customer support, and client coordination. At Revolut I performed thorough KYB checks and document verification; at Volkswagen India I act as the primary client contact managing calendars, meetings and ensuring a smooth client experience.

I consistently deliver high customer satisfaction—recognized as Top Performer for three consecutive quarters—and solve customer issues efficiently, often resolving inquiries on first contact. I bring strong communication, scheduling and operations skills and a proactive ownership mindset to support teams and clients effectively.

Experience

Work history, roles, and key accomplishments

Current

Client Support Analyst

Current

Volkswagen India Private Limited

Jun 2025 - Present (7 months)

Serves as primary client contact, coordinates requirements and meetings, manages calendars and appointments, handles queries, and ensures smooth client experiences and timely follow-ups.

Client Coordination And Follow Up Customer Service Calendar Management Record keeping Timely Follow Ups

Fincrime Analyst (KYB & KYC)

Revolut

Jun 2024 - May 2025 (11 months)

Conducted KYB/KYC verifications, validated company registrations, ownership structures and compliance documents, and reviewed financial/legal records to support compliant onboarding of business customers.

KYB KYC Verification Risk Assessment Onboarding Regulatory Compliance

Content Moderator

Taskus

Nov 2022 - Oct 2023 (11 months)

Reviewed and analyzed user-generated content (reels, images) to enforce community guidelines, flagged policy violations, and edited content to meet platform standards.

Content Moderation Enforcement Quality Assurance Attention To Detail Content Editing Reporting

Customer Support Executive & Social Media Manager

JSN Engineers

Jan 2021 - Jul 2022 (1 year 6 months)

Managed social media content (reels, images, stories) and engagement while handling customer queries via phone, email, and chat to resolve issues and maintain satisfaction.