Aaliyah Williams

At The Judiciary of Trinidad and Tobago’s Estates Administration Office, I coordinate a Quality Assurance & Compliance Team of 5+ and manage workflows, task allocation, and follow-ups. I improved Query Notice distribution by ~70%, increasing workflow efficiency and visibility.

I serve as an SME across four operational units, providing guidance and resolving workflow issues. I also process sensitive regulatory documentation and track departmental performance to support reporting and process improvement.

Previously, as an Administrative Assistant at The Judiciary of Trinidad and Tobago’s Probate Registry and Estates Administration Office, I drafted, verified, and routed legal documents and correspondence for Executive Stakeholders. I coordinated critical records and appointments and maintained registries and deliverable records for audits and historical reference.

As an Operations Associate at KCA Cuisine, I managed customer inquiries and order fulfillment while maintaining quality assurance standards and positive service delivery. I’m eager to contribute to a new role as Business Operations Manager, drawing on my coordination and performance monitoring skills.