Aakash Pradhan

I am an experienced Technical Knowledge Writer adept at translating complex concepts into user-friendly documentation. My background in technical operations and customer relations has equipped me with the skills to effectively communicate and manage knowledge within organizations. I have a proven track record of improving knowledge linkage and ensuring the accuracy of documentation through collaboration with subject matter experts.

In my current role at CompuCom CSI Systems India Pvt. Ltd., I have developed comprehensive knowledge base documentation and collaborated with various teams to identify knowledge gaps. My experience as a Service Desk Tech has honed my ability to provide exceptional technical support to customers across multiple regions, leading to significant improvements in first contact resolution rates. I am passionate about leveraging my technical skills and soft skills to enhance team performance and customer satisfaction.