Kanchan Bhushan
@kanchanbhushan
Fraud & dispute operations professional specializing in end-to-end chargeback resolution and fraud-aware compliance.
ZimbabweWhat I'm looking for
I’m a Fraud & Dispute Operations professional with 6+ years in financial services, including 4+ years at American Express focused on end-to-end chargeback and dispute resolution for US and European card portfolios. I handle investigations from intake and evidence review through to final resolution, aligned to Visa, Mastercard, and AmEx dispute policies.
I bring hands-on experience in transaction monitoring—identifying anomalies, flagging suspicious patterns, and documenting fraud decisions with audit-trail quality. I also collaborate with cross-functional risk and compliance teams to identify process gaps and improve dispute handling workflows.
I’m now seeking to transition fully into backend fraud operations, FinCrime analysis, or payments compliance roles where my dispute resolution and financial crime exposure can be applied without customer-facing interaction.
Experience
Work history, roles, and key accomplishments
Managed the end-to-end chargeback and dispute lifecycle for US and European card member cases, handling intake, investigation, evidence review, and final resolution under Visa, Mastercard, and AmEx dispute policies. Documented fraud decisions in internal systems, maintained audit-trail quality, and improved workflows in collaboration with risk and compliance teams.
Provided non-voice chat support for US customers, resolving billing queries and account issues while documenting interactions and resolutions in CRM systems. Maintained accurate case records to support timely resolution and reporting.
Resolved UK mobile billing discrepancies and payment disputes via chat, ensuring accurate financial adjustments aligned with UK consumer standards. Logged case details and outcomes in CRM systems to maintain consistent documentation quality.
Education
Degrees, certifications, and relevant coursework
University of Delhi
Bachelor of Science (B.Sc.)
2015 - 2018
Completed a Bachelor of Science (B.Sc.) from the University of Delhi from 2015 to 2018.
Tech stack
Software and tools used professionally
Availability
Location
ZimbabweAuthorized to work in
Website
nobroker.in/property/4%2b-bhJob categories
Skills
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