Open to opportunities

_small flip

@_smallflip

Message

Goal-oriented sales and customer success professional with strong communication skills.

North Macedonia

Message

What I'm looking for

I seek a results-focused sales or customer-facing role where I can drive pipeline growth, exceed KPIs, work collaboratively, and develop within a supportive, growth-oriented team.

I am a results-driven sales and customer success professional with hands-on experience in high-volume outbound calling, B2B SaaS sales cycles, and customer-facing roles. I have consistently exceeded KPIs as an SDR and Growth Manager, sold outsourced SDR services, and communicated complex technical solutions to business clients.

My background combines frontline customer service, visitor management, and technical familiarity from Seavus Academy, allowing me to build rapport, manage stakeholder expectations, and drive pipeline growth through multi-channel outreach (calls, email, LinkedIn). I thrive under pressure, prioritize effectively, and focus on reliable, empathetic client relationships.

Experience

Work history, roles, and key accomplishments

Current

Growth Manager / SDR

Current

Amiy

May 2025 - Present (5 months)

Exceeded monthly KPIs through 100 outbound calls/day, self-prospected leads, and multi-channel outreach (email, LinkedIn, calls) to sell outsourced SDR services and expand the sales pipeline.

SDR Outbound Sales Lead Generation KPIs Prospecting Sales Pitching

Current

Cybersecurity Consultant

Current

Guardz

May 2025 - Present (5 months)

Managed B2B SaaS sales cycles for a cybersecurity platform, communicated complex technical information to business clients, and maintained high outbound activity (~100 calls/day) to drive conversions.

B2B Sales Cybersecurity SaaS Sales Technical Communication Cold Calling Pipeline Management

Current

Sales Agent

Current

Agile Pro Solutions

Feb 2025 - Present (8 months)

Conducted high-volume outbound calling (approx. 300 calls/day), tracked leads and interactions accurately, and maintained CRM documentation while following dialer system guidelines.

Cold Calling CRM Data Entry English Communication Documentation

Customer Service Host

Shortbus Cafe

Apr 2023 - Jan 2025 (1 year 9 months)

Greeted guests, took orders, served meals, handled payments, resolved complaints, and maintained a clean dining area while delivering friendly, high-quality customer service.

Customer Service Order Management Cash Handling Multitasking Communication

Education

Degrees, certifications, and relevant coursework

Sports Highschool "Metodi Mitevski Brico"

High School Diploma, Sports / General Secondary Education

Activities and societies: Workshops: Critical Thinking and Leadership; Handling difficult people (communication & conflict management); Communication Skills; Life in Balance. Participant in the REEL Neighbors project (USA Embassy grant).

Attended a sports-focused high school and participated in workshops on critical thinking, leadership, communication, conflict management, and life balance, and took part in the REEL Neighbors project funded by the U.S. Embassy in Sofia.