Looking for a job

محمود أيوب _ Mahmoud Ayoub

@_mahmoudayoub

I resolve complex customer issues while bringing finance, administration, and disciplined operational support experience.

Egypt

Message

What I'm looking for

I'm looking to apply my technical support, customer service, finance, and administrative experience in a fast-paced, collaborative environment where I can solve problems, communicate in English, and support reliable operations.

At eClerx on the Comcast account, I provide advanced technical support for American customers, diagnosing connectivity, equipment, and network issues in an English-speaking international environment.

Previously at Vodafone Egypt, I handled billing, settlements, and account inquiries across blended customer-service queues, delivering accurate resolutions and strong First Call Resolution performance.

At Al-Huda Contracting and Trading Company, I managed payroll, cash flow, budgets, procurement costs, permits, and office operations for construction projects. I also bring the discipline of an international professional athlete with 30 Guinness World Records.

Experience

Work history, roles, and key accomplishments

Current

Analyst (Advanced Technical Support Representative)

Current

eClerx

Apr 2026 - Present (6 months)

Provide advanced technical support and customer service for American citizens on the Comcast account, diagnosing and resolving complex connectivity, equipment, and network issues. Collaborate with Indian coworkers and management in an English-speaking environment.

Technical Support Troubleshooting Customer Service Communication Skills Teamwork Data Management Diagnostic Tools

Financial Officer

Al-Huda Contracting and Trading Company

Jan 2023 - Dec 2025 (2 years 11 months)

Administered payroll operations for construction personnel and contractors, ensuring timely and accurate compensation. Reviewed and approved financial transactions, maintaining strict expenditure and budget control for large-scale building developments.

Payroll Administration Budget Monitoring Cash Flow Management Financial Transactions Expenditure Monitoring Microsoft Office

Customer Service Representative (Blended Advisor)

Vodafone Egypt

Sep 2025 - Dec 2025 (3 months)

Provided customer support across blended queues including billing, settlements, and account inquiries. Achieved high performance KPIs including high First Call Resolution (FCR).

Customer Service Communication Skills Problem Solving Billing Empathy First Call Resolution

Administrative Employee

Al-Huda Contracting and Trading Company

Jan 2021 - Dec 2023 (2 years 11 months)

Managed daily administrative operations, ensuring smooth office workflows and efficient organization for the construction firm. Handled detailed documentation, site regulatory permits, data entry, and project record-keeping utilizing Microsoft Office applications.

Administrative Support Documentation Data Entry Microsoft Office Communication Skills Record keeping