Open to opportunities

21 User

@21user

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Dedicated professional with a strong focus on customer service excellence.

United States

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What I'm looking for

I seek a role that fosters growth and values collaboration in a supportive environment.

I am a dedicated and driven individual committed to excellence in every task I undertake. With a strong work ethic and a passion for growth, I thrive in busy environments where I can produce high standards of work. My experience as a Member Service Representative at Fairtrade Outsourcing has honed my skills in managing auto insurance policies and resolving inquiries efficiently across multiple states.

Throughout my career, I have demonstrated my ability to communicate complex concepts clearly to policyholders and stakeholders, ensuring compliance with state-specific insurance guidelines. My previous roles, including as a Proctor and Judicial Intern, have equipped me with a diverse skill set in customer service, legal documentation, and administrative operations. I am eager to leverage my skills and experience to contribute positively to a dynamic team.

Experience

Work history, roles, and key accomplishments

Current

Member Service Representative

Current

Fairtrade Outsourcing - Cure Auto Insurance

Apr 2024 - Present (1 year 2 months)

Manage auto insurance policies for policyholders across Michigan, New Jersey, and Pennsylvania. Resolve inquiries, educate on compliance standards, and facilitate policy adjustments while ensuring exceptional service quality.

Customer Service Policy Management Compliance Technical Troubleshooting Communication Data Entry Problem Solving Training

Proctor

Fairtrade Outsourcing - ProctorU

Sep 2022 - Dec 2023 (1 year 3 months)

Enforced academic integrity protocols by verifying test-takers identities and securing testing environments. Monitored sessions, resolved technical disruptions, and maintained compliance with FERPA regulations.

Identity Verification Technical Support Compliance Monitoring Documentation Problem Solving Communication Remote Proctoring Conflict Resolution

Judicial Intern

Madina Magistrate Court

Oct 2021 - Sep 2022 (11 months)

Managed weekly cases across various legal proceedings, ensuring accurate documentation and timely coordination. Drafted legal instruments and maintained digital docket systems, contributing to improved record-keeping.

Legal Documentation Microsoft Excel Record keeping Legal Research Compliance Communication Drafting Confidentiality

Intern

National Disaster Management Organization (NDMO)

Jul 2019 - Sep 2019 (2 months)

Optimized administrative operations and supported emergency response efforts by managing records and preparing reports. Assisted in field assessments and coordinated resource distribution during disaster scenarios.

Administrative Support Data Entry Communication Microsoft Word Research Team Collaboration

Education

Degrees, certifications, and relevant coursework

University of Ghana

Bachelor in Arts, Political Science and Information Studies

2017 - 2021

Studied Political Science and Information Studies, focusing on the analysis of political systems, governance, and the impact of information technology on society.

Koforidua Secondary Technical School

Secondary Education, General Arts

2014 - 2017

Completed General Arts program, which included subjects such as literature, history, and social studies, providing a strong foundation for further studies in political science.