Lisa Kendall

Trained as a Claims Representative for Members and Providers and acted as a service relationship management professional for BCBSNC customers. Educated members on benefit and eligibility questions/concerns and maintained current content and Job Aid information on Ally.

Facilitated New Hire Orientation for Blue Cross and served as a Subject Matter Expert for the 2022-23 New Hire Class. Identified and resolved member/provider questions and concerns regarding member benefits, consistently exceeding monthly QA and scorecard metrics.

Coordinated and conducted departmental audits to determine accuracy and efficiency of established processes and procedures, including FRRM, SSAE-16, Financial Year End, HEDIS, PG & MTM audits, and government contractually required audits. Assessed information to identify complex patterns of error trends, determine root causes, and communicate potential compliance or operational risk issues to mana

Supervised and trained all direct reports, ensuring consistent workflow and managing security and lost prevention procedures. Handled escalated customer issues and provided immediate solutions, while also leading the Safety Committee.

Assisted associates with payroll inquiries, ensuring timecards were correctly completed for payroll processing. Trained and conducted Side by Sides with new hires and struggling colleagues, and processed payroll checks for associates.

Studied the fundamentals of music education, including various teaching methodologies and musical theory. Gained practical experience in educational settings.