120 Jojo
@120jojo
I resolve high-volume FinTech support cases while strengthening KYC, AML, and customer trust.
UzbekistanWhat I'm looking for
I've supported customers at Yandex, a FinTech company, and SellerLab, resolving high-volume cases across chat, email, ticketing, and phone in six languages.
In my current FinTech role, I perform KYC verification, identity checks, transaction analysis, and AML-related fraud flagging. I resolve complex payment disputes and account restrictions with Compliance, Risk, and Tech teams while maintaining accurate documentation for audits.
At Yandex, I sustained SLA above 90% while handling 300–400 tickets per shift, built a knowledge base for a new support line, onboarded new agents, and prepared CRM-based reporting for leadership.
Experience
Work history, roles, and key accomplishments
Customer Support Representative
FinTech Company
May 2026 - Present (3 months)
Perform KYC verification, analyze transactions, and flag potential fraud in line with AML standards. Handle 300-400 support requests per shift in 6 languages and resolve complex payment cases.
Customer Support Representative
Yandex
Feb 2025 - Apr 2026 (1 year 2 months)
Sustained SLA above 90% while handling 300-400 tickets per shift in Russian and Uzbek. Built knowledge base, trained new agents, and prepared performance reports.
Customer Care Agent & Translator
SellerLab
Jan 2024 - Feb 2025 (1 year 1 month)
Responded to marketplace customers within 15 minutes on Uzum.uz and Yandex Market Go. Translated product listings and managed support ticket queue in Jira.
Education
Degrees, certifications, and relevant coursework
Uzbekistan State World Languages University
Bachelor's Degree, English Philology
Pursuing a Bachelor's Degree in English Philology with expected graduation in 2028.
Availability
Location
UzbekistanAuthorized to work in
Job categories
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