Asya Kurbanova
@asyakurbanova
I resolve customer issues through chat, email, and personalized support.
UzbekistanWhat I'm looking for
I've supported Skyeng customers through chat and email, resolving scheduling, subscription, billing, and platform issues while maintaining accurate records and escalating complex cases.
I've also managed a freelance English tutoring client base of more than 20 students, coordinating schedules, customizing lessons, tracking progress, and building long-term relationships with adults and children. I'm seeking a remote Customer Support, Customer Success, or Operations role where I can provide organized, professional service.
Experience
Work history, roles, and key accomplishments
English Tutor
Rocket English
Feb 2026 - Apr 2026 (2 months)
Conducted online English lessons for students of varying proficiency levels, adapting lesson plans to individual goals and monitoring progress with regular feedback.
Customer Service Specialist
Skyeng
Apr 2025 - Jan 2026 (9 months)
Provided customer support via chat and email, resolving issues related to scheduling, subscriptions, billing, and platform usage. Escalated complex cases and maintained accurate customer records.
Freelance English Tutor
Self Employed
Jan 2023 - Dec 2025 (2 years 11 months)
Managed a client base of over 20 students, planning and coordinating lesson schedules independently. Customized lesson plans based on individual goals and maintained detailed progress records.
Education
Degrees, certifications, and relevant coursework
Rocket English
English Tutor, English Education
2026 - 2026
Conducted online English lessons for students with different proficiency levels, adapting lesson plans to individual goals.
Skyeng
Customer Service Specialist, Customer Service
2025 - 2026
Assisted customers through chat and email, resolving scheduling, subscription, billing, and platform issues.
Self-Employed
Freelance English Tutor, English Education
2023 - 2025
Managed a client base of over 20 students, planning schedules and customizing lessons based on individual goals.
Tech stack
Software and tools used professionally
Availability
Location
UzbekistanAuthorized to work in
Job categories
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