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Otabek Madaminov

@otabekmadaminov

Message

Customer Support & Technical Troubleshooting specialist delivering fast, patient, user-focused help in English.

Uzbekistan

Message

What I'm looking for

I’m looking for a technical customer support role where I can help users in English, resolve account and transaction issues quickly, and provide clear, patient guidance—using support tools/CRM while escalating problems responsibly.

I’m a customer support professional focused on resolving technical issues with clear, step-by-step guidance. With fluent English, I help non-technical users navigate complex online platforms confidently and quickly.

Since 2021, I’ve provided live chat and ticket-based support through self-directed technical support and platform assistance. I diagnose and resolve account, transaction, and connectivity issues independently, and I monitor and verify transaction statuses to support user inquiries.

I’m also experienced in user account and transaction issue resolution, including KYC / identity verification processes. My approach is patient and user-focused, using support tools and CRM workflows to communicate solutions clearly and escalate problems when needed.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Specialist

Current

Self-Directed

Jan 2021 - Present (5 years 5 months)

Provided step-by-step technical support to users navigating complex online platforms, resolving account, transaction, and connectivity issues through clear written communication. Monitored and verified transaction statuses and guided users through KYC/identity verification processes.

Live Chat Support Technical Troubleshooting Transaction Monitoring KYC