Джалил Файзуллин

I’m a data-driven professional with a background in business informatics, built through hands-on work across both operations and systems. As a Database Administrator at the Ministry of Digital Technologies (ZORDOC), I streamlined request workflows to reduce application processing time by 20%, maintained data accuracy, and handled 1,000+ technical and medical institution requests to keep systems reliable. I also led operational rollouts across healthcare institutions, including coordination for Dmed.uz and wayfinding signage across 20+ clinics.

In merchant services, I’ve managed and grown a portfolio of 100+ restaurant and retail partners at Wolt/Doordash by combining key account management with analytics and operational optimization. I translated insights from Looker, Snowflake, and OpsTools into actions that reduced offline time by 15% and cancellation rate by 20% over three months, while improving conversion and average order value through targeted promotions and pricing strategies. I’m especially proud of building scalable partner enablement—raising self-service adoption by creating structured training resources—while delivering consistent results through cross-functional collaboration and fast resolution of documentation and payout cases.