Open to opportunities

Pavel Volkov

@pavelvolkov

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Customer support specialist skilled in KYC, account support, and client success.

Uzbekistan

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What I'm looking for

I seek a client-focused role where I can apply KYC, account support, and compliance skills, grow into broader ops or customer-success responsibilities, and work collaboratively in a structured, process-driven team.

I am a dedicated client support specialist with multi-year experience across fintech, gaming, and exchange platforms, delivering clear assistance and resolving account, transactional, and technical issues.

I have performed full KYC verification workflows, handled escalations to legal and technical teams, and prepared bug reports and account-data summaries to support operations and product teams.

My strengths include strong communication, multitasking, and a practical understanding of compliance, basic QA, SQL, and AI prompting to improve workflows and client outcomes.

I speak Russian natively, English at C2, and German at B2, and I bring a collaborative, detail-oriented approach to improving client experience and operational efficiency.

Experience

Work history, roles, and key accomplishments

Client Support Specialist

Mellow

Jan 2025 - Dec 2025 (11 months)

Provided detailed service guidance and customized in-service tuning, acted as liaison between clients and legal, tech, and finance teams, and escalated complex issues to customer success or technical departments.

Customer Support Client Success Jira Escalation Management Communication Skills

Support Specialist, Accounts

Battlestate LLC

Apr 2023 - Dec 2024 (1 year 8 months)

Resolved account access and purchase issues, handled IP/block and pre-order queries, routed in-game technical problems to appropriate teams, and collected/reporting accounting-related issue data.

Support Specialist

Cryptonex.org

Sep 2022 - Apr 2023 (7 months)

Provided client assistance for transactional and technical failures, supported users of the integrated CNX mining program, and tracked/reporting bugs to engineering teams for resolution.

Customer Support Technical Support Reporting Communication Skills

KYC Analyst

Sumsub

Dec 2020 - Sep 2022 (1 year 9 months)

Performed full KYC verification (selfie, POI, POA, watchlist/background checks), processed data per client regulations, and blacklisted malicious applicants while contributing to alternative test and feedback workboards.

KYC Compliance Identity Verification Data Processing Watchlist Screening Risk Assessment Reporting