10Ch eM
@10chem
I support secure cloud, endpoint, and enterprise IT operations at IRENA.
United Arab EmiratesWhat I'm looking for
At IRENA, I provide Level 1 and Level 2 support for onsite and remote staff while helping deliver major IT initiatives, including an on-premises-to-Azure migration, Active Directory cleanup, data-center decommissioning, and Microsoft Intune management for 400 iOS devices.
I've also led staff adoption of OneDrive and Microsoft Teams, supported the COVID-19 remote-work transition, and coordinated device migration from BlackBerry to iOS. Earlier, I repaired customer and telecom equipment at J World Computers, supported aviation communication and navigation systems at Kenya Civil Aviation Authority, and maintained network services for a local ISP and cybercafe.
Experience
Work history, roles, and key accomplishments
Provided Level 1 and Level 2 technical support to staff onsite and remotely, trained staff on Microsoft software, and managed IT assets. Led Azure cloud migration, Active Directory audit, and mobile device management initiatives.
Education
Degrees, certifications, and relevant coursework
East Africa School of Aviation
Diploma, Telecommunication Engineering
2012 - 2015
Pursued a Diploma in Telecommunication Engineering, gaining foundational knowledge in telecommunications systems and technologies.
Tech stack
Software and tools used professionally
Availability
Location
United Arab EmiratesAuthorized to work in
Salary expectations
Job categories
Skills
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