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костя погребняк
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костя погребняк

@0009066

Customer support representative at Helpware, resolving complex client enquiries and managing high ticket volumes.

Ukraine
Message

At Helpware, I resolved complex client enquiries while maintaining high service standards. I managed large volumes of customer tickets to meet strict target metrics and was promoted within the client-company structure.

At JustSchool, I contacted potential clients and scheduled trial English lessons. I explained the school’s strengths and helped clients see the value of its learning program.

At the family-owned Koobzarik store, I assisted customers, handled sales transactions, organized incoming goods, and assembled furniture. I also coordinated inventory audits to keep stock levels aligned with client demands.

Experience

Work history, roles, and key accomplishments

KO

Sales Assistant & Handyman

Koobzarik

Jan 2019 - Oct 2026 (7 years 9 months)

Assisted customers, providing friendly and professional service. Handled sales transactions and maintained positive client relationships, received and stocked goods, assembled furniture, and coordinated inventory audits.

JU

Customer Support Operator

JustSchool

Oct 2023 - Nov 2023 (1 month)

Contacted potential clients and scheduled them for trial English lessons. Effectively communicated the school's key strengths and advantages, building trust and motivating clients to choose the program.

Education

Degrees, certifications, and relevant coursework

National Technical University of Ukraine Igor Sikorsky Kyiv Polytechnic Institute logoNI

National Technical University of Ukraine Igor Sikorsky Kyiv Polytechnic Institute

Bachelor's Degree, Mathematics and Statistics

2021 - 2025

Bachelor's Degree in Mathematics and Statistics from the National Technical University of Ukraine Igor Sikorsky Kyiv Polytechnic Institute, completed in 2025.

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