Open to opportunities

N Kosev

@nkosev

Message

Customer-focused operations leader with strong project and team management skills.

Bulgaria

Message

What I'm looking for

I am seeking operational or customer-facing roles where I can use logistics, administration, and people skills to improve service delivery and support business growth.

I am an operations and customer-service professional with extensive hands-on experience in delivery logistics, client-facing roles, and small-business management. I have run my own company, managed social media and content, designed surveys for market research, and consistently delivered quality outcomes through team coordination and strong organizational practices.

My background includes roles in call interviewing, delivery and removal services, donations and collections, and office support where I handled customer enquiries, scheduling, and administrative workflows. I bring practical skills in route planning, data entry, invoice and payroll handling, and MS Office tools, and I focus on meeting requirements and improving customer satisfaction.

Experience

Work history, roles, and key accomplishments

Current

Company Director

Current

NK Transport Ltd

Jan 2019 - Present (6 years 9 months)

Managed company operations including customer service, email and phone correspondence, scheduling and events planning, and oversaw social media content and community management since 2019.

Operations Management Customer Service Social Media Management Content Creation Scheduling Email Communication Community Management

Call Agent Interviewer

GDCC (Global Data Collection Company)

Jul 2023 - Sep 2023 (2 months)

Conducted remote market research through phone interviews, designed detailed questionnaires, and gathered customer and industry insights to inform client studies between July and September 2023.

Market Research Survey Design Data Collection Customer Service Remote Work

Removal Service Driver

DOMSE Ltd

Mar 2011 - May 2014 (3 years 2 months)

Transported and sorted items to storage facilities, loaded and unloaded vehicles, and optimized unit space through effective stacking and sorting.

Removal Services Loading And Unloading Inventory Stacking Transportation Manual Handling

Donations & Office Assistant

British Heart Foundation

Jan 2011 - Feb 2014 (3 years 1 month)

Handled donations, collections and deliveries while providing office support: answered calls and emails, resolved customer complaints, and maintained records of customer interactions.

Customer Service Record keeping

Delivery Driver

Panther Logistic

Loaded and secured items for transport, handled merchandise carefully to ensure safe delivery, inspected goods during loading/unloading, and communicated ETDs and shipment details to customers.

Driving Load Securing Route Planning Safe Handling