At Rocketbank, I moved from first-line client chat support to second-line cases, then took on IT support duties. I handled requests from support agents about client problems, including failed SBP payments and mobile app visual bugs.
I checked client data in CRM, Altcraft, the RBS client dossier, and OpenAPI. I resolved issues I could and passed others on for log checks or to IT as problems, creating some tasks in Jira.
At Technopark-Center LLC, I handled marketplace orders, shipments, client questions, reviews, and claims. I also prepared reports and worked on service quality and order-processing time.
Earlier, at Kiber Sport and Pervy BIT, I processed orders and returns, consulted customers, and contacted clients about ITS contract renewals and other 1C products. I have a hospitality diploma, and my SQL and HTTP/API knowledge is currently basic and theoretical.
