高娅 黄
@0007524
After-sales operations supervisor at NAVEE who improved seven-day repair completion from approximately 10% to over 50%.
ChinaWhat I'm looking for
At NAVEE, I manage after-sales operations and service networks across the Middle East and Asia-Pacific. I improved seven-day repair completion from approximately 10% to over 50% by introducing turnaround-time tracking and KPI management, and expanding the secondary repair network.
I manage service partners through assessment, contract negotiation, daily operations and performance reviews. I also coordinate major complaints and complex cases with R&D, Quality, Supply Chain, Sales, distributors and repair centers.
At Shanghai Fuchuang Industrial Development Co., Ltd., I managed a five-person customer service operations team and improved SOPs, KPIs and escalation mechanisms. I also participated in requirements, testing, training and ongoing iteration for OMS, PMS, FMS and CRM platforms.
Earlier, at BASF Chemicals Co., Ltd., I managed order processing, shipment coordination and after-sales support for more than 100 business customers using SAP. My experience also includes distributor operations, order fulfillment, sales forecasting and training programs.
Experience
Work history, roles, and key accomplishments
Regional After-Sales Supervisor
Mitu Intelligent Technology (Suzhou) Co., Ltd. (NAVEE)
Nov 2025 - Present (11 months)
Manage after-sales operations and service networks across the Middle East and Asia-Pacific, overseeing service-partner lifecycle, SLA/KPI governance, and complex complaint resolution.
Customer Service Supervisor
Huatian Technology (Kunshan) Electronics Co., Ltd.
Aug 2025 - Nov 2025 (3 months)
Managed customer requirements and order fulfillment, coordinating Sales, Planning, Production, and Logistics to follow up order execution and exceptions.
Customer Service Supervisor
Shanghai Fuchuang Industrial Development Co., Ltd.
Mar 2020 - Aug 2025 (5 years 5 months)
Managed a five-person customer service operations team, overseeing distributor orders, system support, and exception handling. Established SOPs, KPIs, and escalation mechanisms, and participated in OMS, PMS, FMS, and CRM platform improvements.
Automotive Customer Service
BASF Chemicals Co., Ltd.
Nov 2018 - Feb 2020 (1 year 3 months)
Managed order processing, shipment coordination, and after-sales support for over 100 business customers using SAP across the order-to-delivery process.
Logistics Specialist
Shuge Trading (Shanghai) Co., Ltd.
Jul 2017 - Sep 2018 (1 year 2 months)
Managed distributor orders across supplier purchasing, inventory control, e-commerce orders, shipment, and final delivery. Coordinated suppliers and supported logistics and e-commerce after-sales issues.
Education
Degrees, certifications, and relevant coursework
Chongqing University of Education
Bachelor of Arts, Logistics Management
2015 - 2017
Pursued a Bachelor of Arts in Logistics Management, focusing on supply chain and operations.
Chongqing University of Education
Diploma, Applied German
2012 - 2015
Completed a Diploma in Applied German, gaining language proficiency and cultural knowledge.
Tech stack
Software and tools used professionally
Availability
Location
ChinaAuthorized to work in
Salary expectations
Skills
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