Ильхан Ларичев
@0007391
Customer Support Specialist at CDEK-CAO who handled shipment enquiries and resolved claims and compensation requests.
VietnamWhat I'm looking for
At CDEK-CAO, I handled customer enquiries about shipments and services, maintained CRM case records, and prepared reports on enquiries and tracing activity.
I also reviewed claims and compensation requests, including pre-litigation complaints. I coordinated loss assessments, processed compensation payments in 1C, and resolved customer disputes.
At MPK (Prizyvanet.ru), I explained legal service options and guided clients from their first enquiry through contract signing. I also moderated webinar chats and handled participant requests and comments.
At Yug-Service, I sold air conditioning products and installation services, developed leads through outbound calls, and managed VK promotional content. I'm seeking a remote customer support role.
Experience
Work history, roles, and key accomplishments
Customer Support Specialist - Shipment Tracing
CDEK-CAO
Mar 2024 - Apr 2026 (2 years 1 month)
Handled incoming customer enquiries about shipments and company services. Maintained CRM case records and business correspondence with customers and partners, and prepared reports for management.
Claims Resolution Specialist
CDEK-CAO
Mar 2022 - Apr 2026 (4 years 1 month)
Reviewed customer claims and compensation requests, including pre-litigation complaints. Coordinated loss assessments and processed compensation payments in 1C, and resolved customer disputes.
Client Relations Specialist
MPK (Prizyvanet.ru)
Apr 2020 - Dec 2021 (1 year 8 months)
Explained legal service options and guided clients from their first enquiry through contract signing.
Webinar Moderator
MPK (Prizyvanet.ru)
Jan 2019 - Oct 2020 (1 year 9 months)
Moderated webinar chats, enforced community rules and handled participant requests and comments.
Sales and Content Specialist
Yug-Service
Apr 2017 - Mar 2020 (2 years 11 months)
Sold air conditioning products and installation services, developed leads through outbound calls and managed VK promotional content.
Education
Degrees, certifications, and relevant coursework
Kuban State University
Journalism studies, Journalism
Pursued journalism studies at Kuban State University, but did not complete the degree.
Tech stack
Software and tools used professionally
Availability
Location
VietnamAuthorized to work in
Salary expectations
Job categories
Interested in hiring Ильхан?
You can contact Ильхан and 90k+ other talented remote workers on Himalayas.
Message ИльханGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
