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Ana LomidzeAL
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Ana Lomidze

@analomidze2

Claims & Billing Specialist at AP Companies, validating international medical invoices against authorisations and guarantees of payment.

Georgia
Message

At AP Companies, I process medical provider invoices for an international insurance client, checking each against authorisations and guarantees of payment. I prepare Excel claim import templates with ICD-10 diagnosis codes and flag discrepancies for correction.

Previously, I handled billing and payments support at Nicepage and payments and accounts support at SoftIntermob, verifying transactions and processing payment and refund cases. At Bank of Georgia, I handled live chat enquiries about transactions, transfers, cards, loans and disputes.

Experience

Work history, roles, and key accomplishments

NI

Billing & Payments Support Specialist

Nicepage

Jun 2023 - Sep 2026 (3 years 3 months)

Processed 90-110 cases per day within SLA, handling payment and billing cases with high CSAT. Queried account data with SQL and escalated complex cases through Jira.

SO

Payments & Accounts Support Specialist

SoftIntermob

Jul 2021 - Apr 2023 (1 year 9 months)

Handled 170-220 written cases per day with high CSAT and resolution rate. Processed purchase, payment, and refund cases, and maintained accurate invoice records in Excel.

BG

Banking Customer Service Specialist

Bank of Georgia

Feb 2019 - May 2021 (2 years 3 months)

Handled 110-130 live chat enquiries per day in a regulated banking environment, resolving transaction, transfer, card, loan, and dispute enquiries under security procedures.

Education

Degrees, certifications, and relevant coursework

SA

Smart Academy

AI in Practice, AI in Practice

Completed AI in Practice training at Smart Academy in 2025.

MI

Microsoft

Microsoft Office Specialist: Excel Associate, Excel

Microsoft Office Specialist: Excel Associate certification earned in 2025.

SA

Smart Academy

IT Technical Support, IT Technical Support

Completed IT Technical Support training at Smart Academy in 2024.

Tbilisi State University logoTU

Tbilisi State University

Bachelor of Arts, Management / Human Resources

Bachelor of Arts in Management and Human Resources from Tbilisi State University, Faculty of Social Sciences, completed in 2021.

Tech stack

Software and tools used professionally

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