Mariam Matcharashvili
@mariammatcharashvili
I turn banking operations data into actionable insights using SQL, Power BI, and Advanced Excel.
GeorgiaWhat I'm looking for
I'm building practical data analysis skills through banking operations at TBC, where I manage customer and back-office processes across digital banking, transaction verification, Jira, and CRM tools.
In my Operations Specialist role, I managed request pipelines and handled ATM credit and debit card transaction issues, processing and returning cases accurately. I now provide live customer consulting and troubleshoot operational issues to help customers navigate digital banking features.
I'm certified in Data Analysis by TBC Risks Academy, where I built Power BI reporting views from raw databases and worked with SQL, SSMS, advanced DAX, Power Query ETL, and Advanced Excel.
Alongside my Computer Science degree at Tbilisi State University, I'm developing skills in Java, C++, PHP, MySQL, and Oracle PL/SQL. I'm focused on applying analytical thinking to transform raw data into useful business insights.
Experience
Work history, roles, and key accomplishments
Customer Care Manager
TBC
Aug 2024 - Present (2 years)
Engaged in live customer consulting, troubleshooting operational issues, and helping customers navigate digital banking features.
Operations Specialist
TBC
Oct 2025 - Mar 2026 (5 months)
Managed request pipelines in Jira and CRM tracking tools. Accountable for back-office transactional verification, including processing and returning ATM credit and debit card transaction issues.
Education
Degrees, certifications, and relevant coursework
Tbilisi State University
Bachelor of Science, Computer Science
2023 -
Pursuing a Bachelor of Computer Science with a focus on Object-Oriented Programming, Data Structures, C++, Java, PHP backend logic, and MySQL database management.
TBC Risks Academy
Certification, Data Analysis
Completed a Data Analysis Certification covering SQL, SSMS, Power BI dashboards, advanced DAX, Power Query ETL, and advanced Excel techniques.
GeoLab
Certification, Database Management
Completed Oracle Database 11g: Program with PL/SQL certification, mastering structured script development and custom PL/SQL queries.
Availability
Location
GeorgiaAuthorized to work in
Job categories
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