Павел Молчанов

At Mechel Group, I investigate and resolve complex Tier 2/3 incidents across enterprise infrastructure serving 10,000+ active users. I analyze logs and internal databases, diagnose data discrepancies, and document technical solutions for the IT knowledge base.

I coordinate incident workflows across infrastructure and security teams to minimize downtime, maintain SLA compliance, and support seamless software integrations. I also automate routine helpdesk processes to improve ticket resolution speed.

Previously at Rostelecom, I delivered remote Tier 1/2 support for network connectivity, broadband, and hardware issues. I bring 5+ years of support experience, clear user communication, and a self-driven approach to remote work.