Viktoriia Kiriukhina
@viktoriiakiriukhina
Customer Support Manager
What I'm looking for
I am a dedicated Customer Support Manager with a strong background in handling customer inquiries and resolving issues effectively. My experience at Betzorro and InflowwAgency has equipped me with the skills to manage customer requests efficiently, ensuring a seamless experience for users. I pride myself on my ability to communicate fluently in English, allowing me to connect with international customers and address their needs promptly.
Currently pursuing a Bachelor's degree in Psychology, I leverage my understanding of human behavior to enhance customer satisfaction and strengthen relationships. My high emotional intelligence enables me to manage customer emotions effectively, providing empathetic responses that foster loyalty and trust. I am committed to continuous improvement and thrive in team environments, always eager to learn and adapt to new challenges.
Experience
Work history, roles, and key accomplishments
Customer Support Manager
InflowwAgency
May 2023 - Oct 2024 (1 year 5 months)
Handled customer requests, resolved issues, sold content, and prepared reports for management.
Customer Support Manager
Betzorro
Oct 2022 - Jan 2023 (3 months)
Managed incoming customer requests, assisted with website navigation, resolved issues related to documentation and withdrawals, and forwarded technical requests to specialists.
Education
Degrees, certifications, and relevant coursework
Moscow Institute of Psychoanalysis
Bachelor's degree, Psychology
2021 -
By applying psychological knowledge, I understand customer behavior, emotions, and motivations, enhance customer satisfaction, strengthen relationships, and improve the overall brand experience.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Interested in hiring Viktoriia?
You can contact Viktoriia and 90k+ other talented remote workers on Himalayas.
Message ViktoriiaFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
