Kateryna Velyka

Built and scaled operational infrastructure for a fast-growing EdTech business, transforming founder-led processes into structured systems with measurable KPIs and cross-functional coordination.

• Designed operational processes for teams of 20+ specialists across marketing, sales, customer support, and product operations.
• Led budgeting, KPI governance, operational reporting, resource planning,

Built and scaled operational infrastructure for a fast-growing EdTech business, transforming founder-led processes into structured systems with measurable KPIs and cross-functional coordination. Led budgeting, KPI governance, operational reporting, resource planning, and workload forecasting, and managed development and launch of 30+ educational products.

Built operational infrastructure for an online education business, transforming an early-stage startup into a structured educational operation with standardized learning, sales, and customer service processes.

• Designed operational workflows for educational delivery, recruitment, customer communication, and sales support.
• Managed and coordinated a remote team of 12 specialists, ensuring operat

Gained operational and client experience in an international EdTech franchise, managing the educational process, client onboarding, and transition to online operations driven by COVID. Delivered 500+ educational sessions while maintaining high standards of customer experience and learning quality.

Gained operational and client experience in an international EdTech franchise, managing the educational process, client onboarding, and transition to online operations driven by COVID.

• Delivered 500+ educational sessions while maintaining high standards of customer experience and learning quality.
• Supported onboarding and mentoring of new team members, contributing to smooth integration into

Took a career break for full-time parenting.

Managed recruitment coordination and HR operations within the regional HR division. Achieved 110% fulfillment of the annual recruitment plan during the first year and standardized recruitment and HR administration workflows across regional divisions.

Managed recruitment coordination and HR operations within the regional HR division.
• Achieved 110% fulfillment of the annual recruitment plan during the first year.
• Standardized recruitment and HR administration workflows across regional divisions.
• Coordinated collaboration between educational institutions and regional departments for personnel reserve planning.

Managed complex investigations in high-pressure environments, coordinating cross-functional stakeholders, analyzing large volumes of information, and ensuring compliance with procedural standards. Led preparation and court submission processes for 80+ criminal cases.

Managed complex investigations in high-pressure environments, coordinating cross-functional stakeholders, analyzing large volumes of information, and ensuring compliance with procedural standards.
• Led preparation and court submission processes for 80+ criminal cases.
• Conducted systematic analysis and verification of evidence and operational data.
• Managed negotiations and conflict communicati