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Strategic finance executive driving transformation, M&A, and FP&A excellence.
Experience
VP of Strategic Finance
Private Client Select
Jul 2023 - Nov 2024 (1 year 4 months)
VP, Due Diligence & Strategic Initiatives
AIG
Jan 2020 - Jul 2023 (3 years 6 months)
VP, Financial Planning & Analysis
TriNet
May 2017 - Aug 2019 (2 years 3 months)
VP, FP&A and Property & Casualty CFO
QBE Insurance Group
Aug 2014 - May 2017 (2 years 9 months)
Interim UK CFO
Willis Towers Watson
Jan 2013 - Jan 2014 (1 year)
Dynamic customer service professional with a passion for exceptional support.
Experience
Keyholder
AKIRA
May 2024 - Present (1 year 6 months)
Store Manager
Joe & the Juice
Jul 2023 - Oct 2023 (3 months)
Concierge/Receptionist
Titan Security Group
Jan 2022 - Apr 2023 (1 year 3 months)
Experienced VP of Customer Success & Operations with a focus on driving products to scale revenue!
Experience
VP, Customer Success
CertifyOS
VP, Client Success
Warner Bros. Entertainment
VP, Customer Success
Experienced Customer Service Senior Manager with a focus on team leadership.
Experience
Senior Manager of Customer Service and Accounts Receivable
Central Garden & Pet
Mar 2023 - Present (2 years 8 months)
Customer Service Manager
Central Garden & Pet
Dec 2018 - Present (6 years 11 months)
Customer service manager driving resolution, sales support, and operational efficiency.
Experience
Customer Service Manager
Cetis, Inc.
Jan 2009 - Present (16 years 10 months)
Customer Service Representative
Teledex LLC
Jan 2002 - Dec 2009 (7 years 11 months)
Dynamic VP of Engineering with 15 years of leadership experience.
Experience
VP of Engineering
Payscale, Inc
Dec 2021 - Jan 2025 (3 years 1 month)
Director of Engineering
Eze Software (SS&C Inc)
Jul 2020 - Dec 2021 (1 year 5 months)
Director of Engineering
Chewy, Inc
Jun 2019 - Mar 2020 (9 months)
Compassionate professional with experience in customer-oriented workplaces.
Experience
Runner
Live Nation
Jul 2024 - Present (1 year 4 months)
Senior Customer Service Associate
Shane Co.
Mar 2022 - Jul 2023 (1 year 4 months)
Customer Service Manager
APC Auto Spa
May 2016 - Mar 2022 (5 years 10 months)
Results-driven sales and marketing executive
Experience
Freelance Principal Analyst
Independent
Oct 2022 - Present (3 years 1 month)
Freelance Business Development Manager
Austin1.AI
Feb 2023 - Jul 2023 (5 months)
Account Executive
Wireless DataCollections
Senior leader with expertise in customer success and cloud technologies.
Experience
Vice President of Customer Success and Experience
Logiwa
Feb 2022 - Mar 2023 (1 year 1 month)
Vice President of Customer Success and Experience
Logiwa
Feb 2022 - Mar 2023 (1 year 1 month)
Director, Service Operations (Customer Success and Support)
Verint
57k-70k USD
I am a dynamic Customer Success Manager with over 10 years of experience.
Experience
Services Manager
Insurance Supermarket
Jun 2015 - Present (10 years 5 months)
100k-120k USD
VP of Business and Product Development driving brand growth.
Experience
VP of Business and Product Development
mtm labo
Oct 2023 - Present (2 years 1 month)
Marketing Manager
CPA Australia; fluent in English, Cantonese, Mandarin and conversational Korean
Experience
Vice President, Finance
TransAsia Private Capital Limited
Nov 2021 - Apr 2025 (3 years 5 months)
Senior Manager - Client Accounting
Maples Group
Nov 2018 - Oct 2021 (2 years 11 months)
Senior Associate
PricewaterhouseCoopers
Oct 2011 - Aug 2017 (5 years 10 months)
Seasoned customer service leader with 18+ years of experience.
Experience
Lead Customer Support Specialist
Starlink / SpaceX
Nov 2022 - Jan 2025 (2 years 2 months)
Disaster Recovery Customer Specialist
FEMA
Mar 2019 - Nov 2022 (3 years 8 months)
Front Office Coordinator / Patient Support
CDC / Primary Health Care, Inc.
Strategic technology leader with 30+ years of experience.
Experience
SVP, Streaming Engineering
Paramount Global / Pluto TV
Sep 2022 - Oct 2024 (2 years 1 month)
SVP, Engineering
Paramount Global / Pluto TV
May 2021 - Sep 2022 (1 year 4 months)
VP, Engineering Operations
Paramount Global / Pluto TV
Feb 2020 - May 2021 (1 year 3 months)
Customer Success Manager with 30 years of leadership experience.
Experience
Client Success Manager
CreditAssociates
Apr 2022 - May 2025 (3 years 1 month)
Vice President, Client Service Operations
Our Serviceworks
Jan 2020 - Apr 2022 (2 years 3 months)
Director, Client Service
Our Serviceworks
120k-250k USD
Strategic technology leader driving SaaS growth, digital transformation, and AI-powered innovation
Experience
Vice President (DGCC)
DXN Marketing India Private Limited
Jun 2023 - Dec 2024 (1 year 6 months)
Product Consultant - Performance
Entrepreneurial operations executive with 20 years of leadership experience.
Experience
VP, Internal Operations
Alumni Educational Solutions
Dec 2019 - Present (5 years 11 months)
Manager, Customer Success Team
eSentire
Oct 2015 - Aug 2019 (3 years 10 months)
Manager, Customer Experience Insight
OpenText
Sep 2013 - Jul 2015 (1 year 10 months)
150k-250k EUR
I consult and build companies and have done so across industries (FinTech, InsurTech, IoT, SaaS).
Experience
Consultant & Interim CPO/CTO
Freelance
Nov 2019 - Present (6 years)
Experienced customer service professional with a passion for team development.
Experience
Customer Care
Rise Broadband
May 2024 - Present (1 year 6 months)
Associate Team Lead
GE Appliances
Jan 2023 - Apr 2024 (1 year 3 months)
Call Center Manager
Procom
Sep 2017 - Dec 2022 (5 years 3 months)
Dynamic service director with a focus on customer satisfaction and team leadership.
Experience
Service Director
Sheehy GMC & Subaru
Nov 2022 - Jun 2025 (2 years 7 months)
Service Manager
Battlefield Automotive
May 2018 - Nov 2022 (4 years 6 months)
Service Advisor
Battlefield Automotive
May 2012 - May 2018 (6 years)
Sales Supervisor
Platinum Advertising, LLC
Nov 2017 - Nov 2021 (4 years)
Prior Authorization Specialist
Anthem, Inc.
Jun 2017 - Oct 2017 (4 months)
RealEyes AI
VP, Customer Success
Nifty's Inc
Marketing Manager
Drive Entertainment [Media & Talent Agency]
Customer Service Supervisor
MTF Biologics
Jun 2017 - Present (8 years 5 months)
Corporate Customer Service Manager
RTape Corporation
Mar 2016 - Present (9 years 8 months)
Customer Service Supervisor
Bracco Diagnostics Inc.
May 2013 - Present (12 years 6 months)
Director of Engineering
Athenahealth, Inc
Sep 2017 - Apr 2019 (1 year 7 months)
Software Development Manager
ADP, Inc.
Feb 2012 - Aug 2017 (5 years 6 months)
May 2022 - Nov 2022 (6 months)
Vice President North America
Gladiator Innovations LLC
Mar 2019 - May 2022 (3 years 2 months)
Principal Owner
BRADFORD COMMUNICATIONS LLC
Aug 2013 - Mar 2019 (5 years 7 months)
Jan 2021 - Feb 2022 (1 year 1 month)
Director, Service Operations (Customer Success and Support)
Verint
Jan 2021 - Feb 2022 (1 year 1 month)
Senior Director, Global Customer Support
Oracle Corporation/BigMachines
Jul 2019 - Nov 2020 (1 year 4 months)
Assistant Services Manager
Senior Life
Mar 2010 - May 2015 (5 years 2 months)
Email Marketing Manager
Email Broadcast
Nov 2009 - May 2012 (2 years 6 months)
Community Outreach Coordinator
Tech for Good
Jan 2012 - Feb 2012 (1 month)
MTM Skincare (SEA)
Jan 2021 - Sep 2023 (2 years 8 months)
Senior Executive – Product Management and Regional Development
mtm labo
Jan 2019 - Jan 2021 (2 years)
Senior Product Management Executive
mtm labo
Jan 2018 - Jan 2020 (2 years)
Product Management Executive
mtm labo
Jan 2017 - Jan 2018 (1 year)
Associate Vice President - Accounting
Seekers Capital
Aug 2017 - Nov 2018 (1 year 3 months)
Instructor
Third Eye Taekwondo
Jan 2005 - Jul 2011 (6 years 6 months)
Jan 2019 - Nov 2022 (3 years 10 months)
Assistant Store Manager
Tulip Tree Florist
May 2006 - Jan 2019 (12 years 8 months)
EVP, Technology
Xumo TV
Aug 2018 - Jun 2019 (10 months)
VP, Engineering
Sling TV / Dish Network
Apr 2014 - Jul 2018 (4 years 3 months)
Jan 2017 - Jan 2020 (3 years)
Senior Call Center Manager
Our Serviceworks
Jan 2014 - Jan 2017 (3 years)
Administrative Manager
Our Serviceworks
Jan 1993 - Jan 2014 (21 years)
Freelance
Aug 2022 - Feb 2023 (6 months)
Founder, Director and CEO
Kivee Web Solutions Pvt. Ltd.
Jan 2013 - Aug 2022 (9 years 7 months)
UI/UX Consultant, Digital Business Strategist & Product Creator
Self-employed
Jan 2003 - Apr 2013 (10 years 3 months)
Founder
Mascot OC
Jan 2003 - Jan 2013 (10 years)
Support Account Manager
BlackBerry (RIM)
Sep 2004 - Aug 2007 (2 years 11 months)
Managing Director
Brainwave Hub
Aug 2018 - Nov 2019 (1 year 3 months)
Call Center Manager
Central Security Group
Jun 2015 - Sep 2017 (2 years 3 months)
Supervisor
Hewlett-Packard
Feb 2004 - Jun 2015 (11 years 4 months)