Yerusha Green

I am a dynamic Services Manager with over 10 years of experience leading global patron services teams. My expertise lies in implementing multi-platform support strategies that enhance customer satisfaction and drive operational excellence. I am passionate about leveraging technology to improve service delivery while upholding organizational values.

In my current role at Insurance Supermarket, I lead a global team of 10 patron services representatives, achieving a remarkable 95% customer satisfaction rate. I developed and implemented a multi-channel support system that reduced response times by 30%, authored comprehensive training materials, and introduced automation tools that improved team productivity by 25%. My collaborative efforts with cross-functional teams have established content moderation policies that ensure compliance with global standards.

Previously, as an Assistant Services Manager at Senior Life, I supervised a team of 5 service associates, focusing on their professional development and performance improvement. I managed CRM system integration, resulting in a 20% increase in customer retention, and developed customer feedback mechanisms that led to a 15% improvement in service delivery.