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ARProactive professional skilled in customer engagement and operational excellence.
Experience
Communication Skill Trainer
Freelance
Jul 2018 - Present (7 years 4 months)
Interview Guidance Expert
Nxtwave Disruptive Technologies
Feb 2023 - Jun 2024 (1 year 4 months)
Associate
Granite Risk Management | Altisource Business Solutions Pvt.
Aug 2023 - Nov 2023 (3 months)
Chat Sales Representative
TTEC
Nov 2022 - Jan 2023 (2 months)
Office Assistant
St. Joseph Academy
Jul 2018 - Jan 2019 (6 months)
Experienced SaaS customer support specialist focused on technical issue resolution and onboarding.
Experience
Customer Support Specialist
Concentrix
Jun 2019 - Jun 2025 (6 years)
Business Operations Support
Quicklo
Mar 2018 - May 2018 (2 months)
ABDetail-oriented English teacher with strong communication and organizational skills.
Experience
English Language Arts Teacher
Escambia County School District
Aug 2020 - Present (5 years 3 months)
Customer Service (Server)
Ozone Pizza Pub
Jan 2012 - Jan 2020 (8 years)
English Teacher
Escambia County Florida School District
Experienced customer support leader with a focus on team development.
Experience
Team Leader
Concentrix
Aug 2018 - Present (7 years 3 months)
L2 Mentor (Subject Matter Expert)
Convergys
Oct 2015 - Aug 2018 (2 years 10 months)
Technical Support Representative
Stream Global Services
May 2012 - Oct 2015 (3 years 5 months)
Experienced Business Relationship Manager and Project Leader.
Experience
Business Relationship Manager
Wisconsin Department of Justice and Milwaukee County via Oct
Jan 2023 - Present (2 years 10 months)
Senior Customer Engagement Manager
Cornerstone OnDemand
Jan 2021 - Jan 2023 (2 years)
Business Relationship Manager
I am a customer-success-focused SaaS implementation consultant skilled in technical support, API integrations, and client enablement.
Experience
Implementation Consultant
Ada Support Inc.
Jan 2023 - Feb 2024 (1 year 1 month)
AITechnical Support Advisor
Ada Support Inc.
Feb 2022 - Jan 2023 (11 months)
OHCustomer Success Associate
OnCall Health
Apr 2021 - Feb 2022 (10 months)
ORExperienced data analyst specializing in legal and financial compliance for banking and fintech.
Experience
CILegal Data Analyst
Citi
Jan 2024 - Sep 2025 (1 year 8 months)
GSTrade Surveillance Analyst
Goldman Sachs
May 2023 - Jan 2024 (8 months)
ETFinancial Service Representative
E*TRADE
Dedicated educator and researcher with a focus on student development.
Experience
Reviewer
IJRAR International Journal
May 2023 - Present (2 years 6 months)
Product Marketing specialist driving SaaS growth through GTM strategy, content, and sales enablement.
Experience
Product Marketing Manager
Passbolt
Jun 2025 - Present (5 months)
Product Marketing Specialist
api.video
Jun 2023 - Jan 2025 (1 year 7 months)
Product Marketing Specialist
Cactus Communications
Passionate chemistry gold medalist eager to inspire students.
Experience
Systematic Reviewer
National University of Singapore
Sep 2024 - Present (1 year 2 months)
Junior Science Teacher
Divisional Public School & Intermediate College
Oct 2024 - Nov 2024 (1 month)
Technical Writer
Intersoft Company
RUDynamic finance professional with expertise in accounting and analysis.
Experience
Business Analyst
Madan & Saigal LLC
Aug 2023 - Present (2 years 3 months)
Finance Lecturer
Xavier International College
Jun 2023 - Present (2 years 5 months)
Senior Cost Accountant
SUDependable team lead specializing in implementation consulting and client success.
Experience
Team Lead / Implementation Consultant
Cognizant
Nov 2023 - Present (2 years)
Senior Analyst
Netenrich Technologies
Nov 2020 - May 2023 (2 years 6 months)
Senior Service Desk Analyst
ANCustomer Success Manager with a passion for client relationships.
Experience
Sr Implementation Specialist
Birdeye
Aug 2023 - May 2024 (9 months)
Onboarding Specialist
Cvent
May 2022 - Jul 2023 (1 year 2 months)
Master Analyst
American Express
Dec 2018 - Mar 2022 (3 years 3 months)
Experienced clinical operations director with a focus on strategic management.
Experience
Director, Clinical Operations
PTC Therapeutics, Inc.
Jul 2018 - Present (7 years 4 months)
Senior Manager, Clinical Operations
Eisai Inc.
Jul 2007 - Jul 2018 (11 years)
Clinical Scientist II
I lead vendor management, driving cost reductions and vendor excellence.
Experience
TCSVP, Enterprise Third Party Management
The Bank of New York Mellon Corporation
Oct 2023 - Jun 2025 (1 year 8 months)
VCManager, IT Vendor Engagements
Verizon Communications
Apr 2019 - Jun 2023 (4 years 2 months)
AMMotivated triple major with leadership and customer service expertise.
Experience
New Student Orientation Leader
University of Nevada, Las Vegas
Mar 2025 - Aug 2025 (5 months)
Beauty Advisor
Ulta Beauty
Nov 2024 - Feb 2025 (3 months)
Co Manager
Little Caesars
Jul 2022 - Feb 2025 (2 years 7 months)
JFData scientist specializing in machine learning and analytics solutions.
Experience
Outcomes Investigator (Data Science)
HCA Healthcare Research Institute
Aug 2023 - Sep 2024 (1 year 1 month)
Data Science Consultant
PA Consulting
Aug 2022 - Jun 2023 (10 months)
Data Science Intern
Mayo Clinic
May 2021 - Sep 2021 (4 months)
OSDedicated IT professional with over 15 years of experience.
Experience
Assistant Crew Lead
NASA/LMT_HMD
May 2024 - Present (1 year 6 months)
Ground Communications Equipment Technician
NASA/LMT_HMD
Oct 2023 - May 2024 (7 months)
Team Lead Support Technician
RDCustomer experience specialist with strong analytical and problem-solving skills.
Experience
Data Steward
Veeva Systems
Apr 2024 - Present (1 year 7 months)
Customer Experience Specialist
Etech Global Services
Jun 2023 - Jan 2024 (7 months)
Solution Engineer
Quatrro Global Services
Experienced Java Developer with a passion for training aspiring developers.
Experience
Basics of Computer + C Trainer
Learnomine Academy
Feb 2025 - Present (9 months)
Pre-primary Teacher
Podar Jumbo Kids
Jun 2024 - Present (1 year 5 months)
Junior Subject Matter Expert (SME)
Aug 2016 - May 2017 (9 months)
High School Teacher
Santa Rosa Correctional Facility
May 2015 - Jul 2016 (1 year 2 months)
Field Experience
Washington High School
Aug 2012 - Dec 2012 (4 months)
Milwaukee County
Jan 2015 - Jan 2021 (6 years)
Product Business Analyst
FIS - Financial Crime
Jan 2011 - Jan 2015 (4 years)
BCProduct Specialist
Bold Commerce
Aug 2020 - Mar 2021 (7 months)
Sep 2022 - Jan 2023 (4 months)
Talent Sourcing Specialist
Rupie.io
Mar 2022 - Oct 2022 (7 months)
IDTrusted Document Referee
ID.me
Jul 2021 - Oct 2021 (3 months)
Reviewer
American Journal of Education and Information Technology
May 2023 - Present (2 years 6 months)
School Educator
Government of the Punjab School Education Department
Aug 2017 - Present (8 years 3 months)
Sep 2022 - May 2023 (8 months)
Content Strategist
Hubilo
Sep 2020 - Aug 2022 (1 year 11 months)
Feb 2024 - Aug 2024 (6 months)
Patent Analyst
Clarivate Analytics
May 2022 - Apr 2023 (11 months)
Chemistry Lecturer
Gulab Devi Educational Complex
Oct 2018 - Sep 2022 (3 years 11 months)
Kiran Shoes Manufacturers Pvt. Ltd.
Apr 2022 - Mar 2025 (2 years 11 months)
Senior Associate
Jin & Associates Chartered Accountants
Mar 2019 - Mar 2022 (3 years)
Cost Consultant & Data Analyst
Lasakusa Food Products Pvt. Ltd.
Nov 2020 - Oct 2021 (11 months)
Innova Solutions, Franklin Templeton Investments
Jan 2019 - Oct 2019 (9 months)
Analyst
Deloitte Support Services
Sep 2016 - Oct 2018 (2 years 1 month)
Senior Analyst
HCL PDS Support
May 2016 - Aug 2016 (3 months)
Senior Customer Care Executive
Hi3 Technologies
Sep 2015 - Nov 2018 (3 years 2 months)
iPhone Technical Support Advisor
Hutchison 3 Global Services Pvt Ltd
Oct 2011 - May 2013 (1 year 7 months)
Forest Laboratories, Inc.
Jul 2005 - Jul 2007 (2 years)
Clinical Research Associate II
Berlex Laboratories, Inc.
Sep 2003 - Jul 2005 (1 year 10 months)
Clinical Research Associate/Medical Writer
Synergy Research, Inc.
Apr 2000 - Sep 2003 (3 years 5 months)
VP, Procurement and Vendor Management
Fulton Financial Corporation
Jan 2017 - Dec 2018 (1 year 11 months)
TCVP, Vendor Management
Truist Financial Corporation
Feb 2013 - Dec 2016 (3 years 10 months)
BAVP, Vendor Manager III
Bank of America
Aug 2007 - Dec 2012 (5 years 4 months)
Middle School Tutor
Catch Prep High School
Jun 2020 - Jun 2021 (1 year)
Training Lead & Technical Writer
Applied Pathways
Jan 2015 - May 2018 (3 years 4 months)
Capgemini/Group IT
Oct 2021 - Aug 2023 (1 year 10 months)
L3/L4 Technical Support Engineer
Comnet
Aug 2021 - Aug 2023 (2 years)
RMA Hardware Technician
Razberi Technologies
May 2020 - Aug 2020 (3 months)
Jan 2017 - Mar 2018 (1 year 2 months)
Process Associate
Xerox Business Services
Jul 2015 - Aug 2016 (1 year 1 month)
Seed Infotech
Nov 2023 - Present (2 years)
Full Stack JAVA Developer (Internship)
Yess Infotech
Nov 2022 - Present (3 years)
Junior JAVA Developer
Gems Digital Media
Jun 2018 - Present (7 years 5 months)
