Ronojeet Debnath
@ronojeetdebnath
Customer experience specialist with strong analytical and problem-solving skills.
What I'm looking for
I am a dedicated customer experience specialist with over two years of experience in the non-voice BPO sector, primarily focused on supporting customers with computer security products. My journey began at Etech Global Services, where I honed my skills in client interaction and technical support, ensuring customer satisfaction through effective communication and problem-solving.
My previous roles include working as a Solution Engineer at Quatrro Global Services, where I provided semi-technical support via live chat for a prepaid wireless service provider. I also served as a Process Associate at Xerox Business Services, managing employee health insurance records for Stanford University. Currently, I am a Data Steward at Veeva Systems, where I continue to leverage my analytical skills and attention to detail in a remote setting.
Experience
Work history, roles, and key accomplishments
Data Steward
Veeva Systems
Apr 2024 - Present (1 year 2 months)
Currently working as a Data Steward, responsible for managing and ensuring the integrity of data within the organization.
Customer Experience Specialist
Etech Global Services
Jun 2023 - Jan 2024 (7 months)
Provided customer support for computer security products, enhancing user experience through effective communication and problem-solving skills.
Solution Engineer
Quatrro Global Services
Jan 2017 - Mar 2018 (1 year 2 months)
Served as a live chat agent providing semi-technical support to customers of a prepaid wireless service, utilizing Salesforce for customer interactions.
Process Associate
Xerox Business Services
Jul 2015 - Aug 2016 (1 year 1 month)
Managed employee health insurance records for Stanford University, ensuring accuracy and compliance in benefits administration.
Education
Degrees, certifications, and relevant coursework
University of Assam
Bachelor of Arts, Economics
Completed a Bachelor of Arts in Economics, developing strong analytical and problem-solving skills, as well as client interaction capabilities.
Unknown Institution
Diploma, Computer Applications
Completed a 6-month diploma in computer applications, gaining foundational skills in computer systems and applications.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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