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Ecommerce specialist focused on enhancing customer experiences and satisfaction.
Experience
Ecommerce Experience Specialist
Sonos BV
Jan 2021 - Present (4 years 10 months)
Technical Support Advisor
Apple
Jan 2018 - Present (7 years 10 months)
Lead Agent (French)
TTEC
Jan 2017 - Present (8 years 10 months)
Bilingual Customer Service Representative
TTEC
Project manager and digital marketing leader driving e‑commerce growth.
Experience
Project Manager
Myanis
Sep 2022 - Present (3 years 2 months)
Project Manager
DataQima
Aug 2022 - Sep 2022 (1 month)
Digital Marketing & Sales Manager
Dar Jnane
Dec 2020 - Sep 2021 (9 months)
Versatile business developer and analyst committed to delivering value.
Experience
Business Development Manager
kontraxus
Oct 2023 - Present (2 years 1 month)
Guide and Instructor
Chouf Chouf
Jun 2016 - Present (9 years 5 months)
Business Development Specialist
Customer-focused support specialist bridging technical systems and non-technical users.
Experience
Web Master Officer
TC Agency
Jan 2025 - Present (10 months)
PMAL Application Support
INNOVX
Jan 2025 - Present (10 months)
Data Science
Multidisciplinary media creator and data specialist bridging video, AI, and game development.
Experience
Head of Sponsorship & Fundraising
ECDH Association
Aug 2023 - Present (2 years 3 months)
Data Processing Specialist
Mindy Support
Nov 2024 - Sep 2025 (10 months)
Game Development Member
Al Akhawayn University Ifrane
Ingénieur conception mécanique spécialisé carrosserie automobile (BIW), orienté industrialisation.
Experience
Pilote Ingénieur Conception
SEGULA Technologies
Jun 2025 - Present (5 months)
Ingénieur Conception Métier
SEGULA Technologies
Dec 2023 - Jul 2025 (1 year 7 months)
Support Agent and Music Producer with a passion for problem-solving.
Experience
Agent
Capital One Bank
Jan 2025 - Present (10 months)
Support Agent
Primagaz
Jul 2024 - Present (1 year 4 months)
Support Agent
Data Scientist Engineer specializing in AI and Data Science.
Experience
Data Analyst
Freelancing
Sep 2023 - Present (2 years 2 months)
Industrial Intern
LafargeHolcim
Feb 2023 - Jun 2023 (4 months)
Advanced Training Intern
Competences Info
Jul 2022 - Sep 2022 (2 months)
Information Systems & Digital Transformation Engineer specializing in web, mobile, and data solutions.
Experience
Web Application Developer
Tamkine Foundation
Jan 2025 - Present (10 months)
Web Developer & ERP Automation
INTICSOLUTION
Jan 2024 - Present (1 year 10 months)
IT Management Assistant
Customer-focused specialist delivering efficient, bilingual client support.
Experience
Customer Experience Specialist
LiveXchange
May 2023 - Jul 2025 (2 years 2 months)
Commercial Service Intern
ONEP
May 2024 - Jul 2024 (2 months)
Commercial Registry Intern
Court of First Instance of Guelmim
Jul 2023 - Sep 2023 (2 months)
Experienced Financial Compliance Manager with expertise in risk management.
Experience
Financial Compliance Manager
Arab Bank PLC
Jan 2014 - Present (11 years 10 months)
Senior Business Consultant
Attijariwafa Bank Egypt
May 2017 - Nov 2017 (6 months)
Off-Site Inspector
Central Bank of Morocco
Jul 2006 - Nov 2013 (7 years 4 months)
Engineering graduate focused on Salesforce consulting and data analysis, building automation and analytics solutions.
Experience
Consultante technico-fonctionnelle Salesforce
NBS Consulting
Feb 2025 - Jul 2025 (5 months)
Stagiaire en IA
Forges de Bazas
Jul 2024 - Sep 2024 (2 months)
Stagiaire en GED
HIC
Jul 2023 - Aug 2023 (1 month)
Recent graduate with a specialization in industrial chemistry.
Experience
Teaching Intern
Groupe Scolaires INSATE
Dec 2021 - Dec 2021 (0 months)
Intern - Project Optimization
COSUMAR
Jan 2017 - May 2017 (4 months)
Intern - Nano-filtration Study
COSUMAR
Nov 2016 - Nov 2016 (0 months)
Technical support specialist and quality coach with five years' experience in telecom and customer service.
Experience
Chef de Projet
Gigatels
Oct 2024 - Jul 2025 (9 months)
Senior Technical Support Agent
Ebox
Feb 2023 - Jan 2024 (11 months)
Quality Coach
Humania BPO
May 2022 - Feb 2023 (9 months)
High-performing executive assistant passionate about e-commerce and marketing.
Experience
Ecommerce and Marketing Virtual Assistant
Freelance
Jul 2020 - Present (5 years 4 months)
Customer Service Representative
Wafa Cash
Mar 2017 - Jan 2020 (2 years 10 months)
Front Desk Receptionist
Centre of Vacancy Bank Al-Maghrib
Customer-focused support specialist fluent in English, French, and Arabic.
Experience
Customer Support Specialist
inDrive Morocco
Dec 2023 - Present (1 year 11 months)
Business Development Specialist
Sanford Federal, Inc.
Jan 2023 - Dec 2023 (11 months)
Customer Service Representative
Dynamic store manager with expertise in business development.
Experience
Store Manager - Business Developer
Kamocuir
Jan 2023 - Present (2 years 10 months)
Recruitment Consultant
Anywr
Jan 2022 - Present (3 years 10 months)
Customer Support
Audit and finance professional skilled in internal control, management accounting, and risk assessment.
Experience
Finance Intern
Gergonne
Jul 2021 - Present (4 years 4 months)
Internal Control Intern
Yazaki Morocco SA
Feb 2020 - May 2020 (3 months)
Audit & Accounting Intern
C.Conseils
Jul 2019 - Aug 2019 (1 month)
Results-driven professional with expertise in customer service and sales.
Experience
Assistant Manager - Team Member
Mamo Car Wash
Nov 2023 - Present (2 years)
Telemarketer
Digisell
Jul 2021 - Mar 2023 (1 year 8 months)
Sales Representative (Field sales)
Orange Maroc
Aug 2019 - May 2021 (1 year 9 months)
Detail-oriented professional with expertise in customer service and digital content.
Experience
Digital Content Seller
Self-Employed
Jan 2016 - Dec 2022 (6 years 11 months)
Call Quality Analyst
H-IN-Q
Jan 2022 - Oct 2022 (9 months)
Client Service Agent
Cashplus
May 2021 - Jan 2022 (8 months)
E-commerce Owner
Independent E-commerce
Sep 2019 - Dec 2020 (1 year 3 months)
Sanford Federal, Inc.
Aug 2023 - Mar 2024 (7 months)
Growth Hacker
Minicake
Jun 2021 - Jul 2023 (2 years 1 month)
Raynov
Jan 2025 - Present (10 months)
Jan 2025 - Jul 2025 (6 months)
Student Ambassador
Soliya
Sep 2024 - Dec 2024 (3 months)
Freelance Video Editor
Self-employed
Jan 2022 - Feb 2024 (2 years 1 month)
Chargé de Développement BIW
SEGULA Technologies
Oct 2022 - Dec 2023 (1 year 2 months)
Stagiaire Réglage Machines Presses
Source Chimiques
Apr 2022 - May 2022 (1 month)
Stagiaire Maintenance Moules
Source Chimiques
May 2021 - Jun 2021 (1 month)
Webhelp/Concentrix
Mar 2024 - Present (1 year 8 months)
Support Agent
Airbnb Project
Jan 2024 - Present (1 year 10 months)
Music Producer
Self Employed
Business Intern
Moulin Moderne du MALI
Sep 2021 - Oct 2021 (1 month)
SNEP
Jan 2022 - Present (3 years 10 months)
Portfolio Manager
Central Bank of Morocco
Jul 2006 - Nov 2013 (7 years 4 months)
Project Manager
Société Générale
Jul 2010 - Jul 2011 (1 year)
Intern - Laboratory Observation
LPEE
Jan 2016 - May 2016 (4 months)
Technical Support Agent
Connecte IT
Jan 2022 - May 2022 (4 months)
Travel Agent
Travelplanet
Nov 2021 - Dec 2021 (1 month)
Jun 2015 - Sep 2016 (1 year 3 months)
Human Resources Assistant
Gestion Technique des Eaux
Dec 2012 - Oct 2013 (10 months)
Intern in the Financial Department
Hôtel Sofitel
Dec 2009 - Feb 2010 (2 months)
Acticall
Jun 2022 - Dec 2022 (6 months)
ModSquad
Jan 2020 - Present (5 years 10 months)
Content Moderator
Majorel
Jan 2019 - Present (6 years 10 months)
Administrative & Sales Assistant
Archi Rona
Feb 2021 - May 2021 (3 months)
Accounting Assistant
Provincial Treasury of Tétouan
Mar 2020 - Mar 2020 (0 months)