Marketing Operation Specialist

Company Overview

At Zuora, we do Modern Business. We’re helping people subscribe to new ways of doing business that are better for people, companies and ultimately the planet. It’s an approach resulting from the shift to the Subscription Economy that puts customers first by building recurring relationships instead of one-time product sales and focuses on sustainable growth. Through our leading expertise and multi-product suite, we are transforming all industries and working with the world’s most innovative companies to monetize new business models, nurture subscriber relationships and optimize their digital experiences.

The Team & Role

Zuora’s Marketing team is looking for a Marketing Operations Specialist to develop and improve operational processes that create alignment between our Marketing organization, GTM operations, and internal partners across the business. Reporting to the Sr. Manager of Marketing Operations, you will support our team’s initiatives by identifying business needs, applying standard methodologies, implementing recommendations, and providing governance of our processes.

Successful marketing operations leaders at Zuora are strategic problem solvers who get results through influence at the executive level, are innovative thinkers, and are effective at change management. Their recommendations and solutions are grounded in critical thinking and data. They are drivers who are passionate about the latest trends in marketing technology and thrive on identifying opportunities that improve the customer experience.

This is a remote position, so you’ll be working remotely while occasionally getting together with your team for office visits, events, or offsites. Of course, you’re welcome to come into the office more often if you’re nearby.

What you’ll do

• Design, implement, enable and continuously improve on the internal marketing execution model, ensuring that it’s purpose built to support global ABM and results in high quality execution by Marketing teams to more effectively execute their campaigns and ultimately convert intent into pipeline
• Lead the Marketing team with channel based strategic advice to maximize reach & engagement across the various channels that the marketing team leverages to reach target personas
• Develop a deep understanding of how various teams within Marketing are using the existing Marketing tools & technology to deliver best in class customer experiences and identify opportunities to gain efficiencies with improved processes or tools that better support marketing planning and execution

Your experience

• Minimum 3 years experience in B2B marketing operations, campaign operations or similar role
• Deep experience and proficiency of Salesforce, Marketo, and the broad MarTech stack including Outreach, LeanData, Knak, webinar & virtual event platforms
• Demonstrated problem-solving, critical thinking, and analytical skills
• Strong time management and organizational skills
• Strong quantitative skills including the ability to analyze and interpret data, with accuracy
• Ability to quickly respond to requested changes and identify process improvements
• Ability to manage ambiguity, work independently, and lead a team of marketing operations experts
• Demonstrated ability to work in a fast-paced and dynamic environment, while being team-focused

Nice to haves:

• Experience supporting demand generations teams in taking ideas & tactics to market, including using analytics tools to understand engagement, conversion rates, and journey pathing

#ZEOLife at Zuora

As an industry pioneer, our work is constantly evolving and challenging us in new ways that require us to think differently, iterate often and learn constantly—it’s exciting. Our people, whom we refer to as “ZEOs" are empowered to take on a mindset of ownership and make a bigger impact here. Our teams collaborate deeply, exchange different ideas openly and together we’re making what’s next possible for our customers, community and the world.

As part of our commitment to building an inclusive, high-performance culture where ZEOs feel inspired, connected and valued, we support ZEOs with:

• Competitive compensation, corporate bonus program and performance rewards, company equity and retirement programs
• Medical, dental and vision insurance
• Generous, flexible time off
• Paid holidays, “wellness” days and company wide end of year break
• 6 months fully paid parental leave
• Learning & Development stipend
• Opportunities to volunteer and give back, including charitable donation match
• Free resources and support for your mental wellbeing

Specific benefits offerings may vary by country and can be viewed in more detail during your interview process.

Location & Work Arrangements

Organizations and teams at Zuora are empowered to design efficient and flexible ways of working, being intentional about scheduling, communication, and collaboration strategies that help us achieve our best results. In our dynamic, globally distributed company, this means balancing flexibility and responsibility — flexibility to live our lives to the fullest, and responsibility to each other, to our customers, and to our shareholders. For most roles, we offer the flexibility to work both remotely and at Zuora offices.

Our Commitment to an Inclusive Workplace

Think, be and do you! At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all.

Zuora does not discriminate on the basis of, and considers individuals seeking employment with Zuora without regards to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)zuora.com.